Norm Reeves Subaru Superstore Rockwall Auto Repair Service

Matt was great!

I would like to speak to someone about how my service was managed. I am hardly “unsatisfied “, I am morbidly irate over this experience I would describe as unnecessarily frustrating to the highest degree at best. And I don’t even know where to start. But let me tell you how it ends. I am told the “Great News” this past Wednesday regarding the approval of my repairs by the warranty company, after getting approval from Tricolor, and despite ALL KNOWING the complete train wreck the process was so far AND the fact that I was in a rental for a month, they still WOULD NOT release my car to me until the following Saturday, BUT what had the biggest influence toward what I hope is an appropriate brief of the MOST UNBELIEVABLY CONTROLLING and MANIPULATIVE tactic YOUR company displays towards me, your customer, was the blatant lies I had to endure- Let me give the example of my final hurrah with Norman Reeves Subaru Service. Remember I could not pick up my beloved 2016 Forrester for 3 days after the exciting news, yet when I went on Saturday and retrieved my key from the always friendly sales staff, and then had difficulty locating my car bc I thought the battery in the key fob was faulty, I was wrong. Turns out my car’s battery was D-E-A-D. Dead, unlike any car’s battery who’s parts had been worked on for three days. Dead, as in it had been sitting, untouched for quite some time. Dead, as in I now know how your service department does business. Disappointed doesn’t even scratch the set face of how I feel. Confused, quite a bit. Let me ask you a question….. is this load of crap your general business practice? Please have someone get in touch with me by whatever means. You got paid for this disgraceful “service”. I would love my opportunity to explain to you the effect this has had on me, my employment and financial impact and my over-all well being. That is, only if you give a crap. Who am I kidding? LOL. You’ve already shown me at least fifty ways that you don’t. Have a nice day.

Matt was great and explained everything very well!

Service wad excellent and the advisor was extremely nice and professional.

Professional and courteous!

Great service

Emailed in comment

Chris was awesome. He helped me out a ton. Great guy.

Thanks

Great service.

Great service, very friendly staff, turn around was just right! Thank you!

Courtesy, efficiency and a genuine concern for customer comfort and satisfaction.

Alex was so easy to work with and very efficient! We love our Subaru and trust Norm Reeves Subaru.

service was fast and as expected

Quick and friendly service!! Great Tram.

I was completely taken care of today and the service advisor went above my expectations.

Matt was fast to assist and we are definitely taking our subaru for service at your place, thank you all so much for such a great experience

Thank you.

Thank you for the great service. Chris Pinedo was very courteous and professional in helping us. Also thank you for the nice coffee and snack bar area. Had a chance to chat with some of the staff who were knowledgeable about dealership products.

Great customer service