Norm Reeves Subaru Superstore Rockwall Auto Repair Service

Perfect servuce appointment!

Brook was great! I will be reaching out to her in the future. Thanks!

Car was almost out of gas they couldn’t get it inspected the a/c blew up after 50 miles I understand it’s a used car but they were hiding stuff and it only took 50 miles to find out

Brooke is a wonderful asset to the service team, I am always pleased with my service and her communication throughout the process.

She took care of us. Ty!

Great service and communication. Appreciate the use of a loner car.

The whole experience was pleasant from making the appointment to driving away. Brooke is very professional and kept me informed through out the process. Thank you

So I was called yesterday and was told my car was ready to be picked up, so I left work early to pick it up when I got there they got it on the service drive and left it idling, while we were sitting there my car is puffing out black smoke, I get in it and try to pull it forward and it was very hesitant to do anything and could barely even run I didn't even make it out of the service drive before it stalled and would barely start and if it did it was barely running And was billowing out black smoke. I do not blame Alex for what has happened i am more disappointed in the "mastertech" that worked on my vehicle, I left it there tonight to be looked at again on Monday as neither Alex nor the tech was there. It came in on a tow truck because It kept blowing a fuse that wouldn't let me start it, it was running almost perfect before this fault, I got a call yesterday around 1 saying they found an injector shorted to my tgv bracket causing the fault which is fine I approved the work, and was told it would be done by end of day, I told them I would be there until today cause I didn't get off in time that day. I paid almost 600 dollars to have to leave my vehicle there after being told it's ready. I would have been fine if they called and said there was another problem or it wasn't right, there is no way the tech didn't see the black smoke or stall out a bunch trying to get it to the parking spot, according to the mileage in and out he didn't even test drive it to verify his repair. Like I said I am not quite as mad as Alex as I am at the mastertech that worked on my vehicle. And thought that the way It was running was acceptable for someone to drive 40 minutes back to their house. In case yall want to check about it the inv number is 105514, my customer number is 20787 and my vehicles tag number is 348 I am getting this information off of my copy of the repair order after I paid. Thank you, Kadden C

Love u guys! Excellent service and I only trust you with my Subaru Forester!????

She was great

Always treated fairly Service goes above and beyond to keep vehicle safe at reasonable price Personable and helpful staff

Responded to a text from Chris that my USB ports wouldn’t read from a USB drive with map updates and that they hadn’t worked since Subaru updated the STARLINK system from 3G. He never responded back

This was my first visit to the service department since purchasing my Sabaru. The personnel was knowledgeable, helpful, and friendly. It was a great experience.

I took it in on Monday for a blinker problem after having brought it in the Saturday before. It’s now Friday and still don’t have my car, for a blinker problem. It’s very frustrating

Don’t know what you could do better

One cap screw not installed! Windshield washer fluid not filled.

The people I worked with were very professional and courteous. I would recommend this dealership to all. FIVE STARS.

Nice job Subaru team.

Alex is excellent!

Matt was very helpful.