Norm Reeves Subaru Superstore Rockwall Auto Repair Service

He was knowledgable and very courteous. I will definitably come back.

I will be back.

Broke was very helpful. Made sure I was kept up to date with progress. I liked her very much. She’s a good example of great customer service.

We had a brief delay getting the AC problem diagnosed, but Brook and your department went above and beyond bringing me a loaner and getting the car from me here in Combine. Took a few days, but all in all a good experience.

Brook was awesome. Still loving the decals she put on my 1st Subaru.

Very professional and speedy service.

Very professional

Brook was more that accommodating with a detailed explanation or our service needs and promptly setting us up with a loaner. We have always had good service experiences at this dealership. My only comment is the car wash left bug residue on our mirrors and the front of our Crosstrek.

Excelente Job thank you

Great customer service

Brook was quick to greet me when I pulled up and was very kind. She helped me with an extra inquiry after my service was done about a new hubcap and easily accommodated me. I always receive the best service at this location. Thanks again!

Brooke was very accommodating on letting me come in without an appointment for what seemed to be my battery going bad (it was). Once in they tested the battery, replaced it and got me on my way very quickly. I imagine there may be others behind the scenes to thank as well such as the technician who worked on my car.

Review: In a word: Considerate and comfortable. Oh yes and successful! It showed that You all care about the customers creature comfort: 1. From Sales to service techs stopped by to check to see if there was anything I needed. 2. Service advisor Offered a loaner for local about town travel till my car was serviced. 3. Hand wipes for the tables and face masks were available in the service area. Notable: 1. WiFi worked well. 2. General topic conversation was comfortable. 3. Restrooms were clean and accessible. something to consider.. Environmental stewardship....consider changing from the styrofoam cups to a recyclable paper cup. The styrofoam cup doesn’t degrade over time. Estimates for the breakdown of Styrofoam in the environment range from 50 to 1 million years. Depends on location where discarded. Rather than degrade, it breaks into pieces. It lasts forever as far as us humans are concerned. Styrofoam, a foam cup’s big ugly brother! It is made with polystyrene, a petroleum-based plastic, so it is not remotely sustainable. Just like with tin foil, Styrofoam does not biodegrade, meaning it just takes up space in landfills. Take away: Better to spend 4 hrs plus in the service waiting area as opposed to waiting on the side of the highway waiting on a tow truck. ( anywhere) Thanks people....Joe and Debra

Never saw Brooke

Thank you Alex for the excellent service and I really appreciate it.

Was happy with the quick service provided. However, was kind of surprised that any pretext of being in the middle of a pandemic has already been dropped at the dealership.

Brook did an outstanding job!

The techs did a great job.

Alex was so kind and empathetic. Loved him!

I am very pleased