Should have been more proactive in finding possible reasons for the engine light issue instead diagnostics right away. An advisor should be someone who seeks to help and show empathy
7/27/2021
Luis M. VERIFIED CUSTOMER
Osvaldo was great! Never had that level of service! Very caring and considerate. An employee like that is hard to come by and he was truly genuine in his responses. Wish I could have shook his hand ans said thank you personally. Thanks again and you have a loyal customer because of Mr. ****.
7/27/2021
Alexander W. VERIFIED CUSTOMER
Wonderful young man, and an excellent service advisor.
7/27/2021
Mario G. VERIFIED CUSTOMER
Quick, direct, and informative. Hugo gives excellent service and care
7/26/2021
Jose L. VERIFIED CUSTOMER
Muy amable el sr Luis R Macías y atentó con sus clientes esperamos siga igual el servicio en toda la cia de antemano muchas gracias
7/26/2021
Llanain M. VERIFIED CUSTOMER
Toyota wanted me to pay 64 dollars when they toll me I’ll be getting my oil change for free. I’m so disappointed
7/26/2021
Christinia S. VERIFIED CUSTOMER
He was awesome.
7/26/2021
Andrew K. VERIFIED CUSTOMER
Luis was helpful and a professional.
7/26/2021
Christina G. VERIFIED CUSTOMER
Waited over 30 minutes in line when I had an appointment. Also, I received a text message to pay $30 for my service when I have Toyota Care. Luckily, I did not pay and was told I did not owe anything from the cashier.
7/26/2021
Daniel M. VERIFIED CUSTOMER
Oscar was a big help and super nice guy!!!the only problem with him is that he is a Dodger fan!!!!!he is a very efficient individual however!
7/26/2021
Angel G. VERIFIED CUSTOMER
It was great
7/26/2021
Eric H. VERIFIED CUSTOMER
Customer service was great and was very professional
7/26/2021
Robert G. VERIFIED CUSTOMER
Phil is the only reason I use Claremont Toyota, since Glendora is so much closer to me. He is so knowledgeable, honest, friendly, conscientious, and a consummate professional. Enough said!
7/26/2021
Pauline B. VERIFIED CUSTOMER
My appointment was at 10:45 am I arrived at 10:30 am and waited in my car in the heat 11:20 am I feel this is too long of a wait for a scheduled appointment. When I asked if I could get off my car and wait inside because it was too hot in the car that’s when my information was finally taken and I was able to leave me hot vehicle. I just think there should be a better system in place.
7/25/2021
Michele C. VERIFIED CUSTOMER
Very professional. In and out without any surprises. Thanks.