If we are replacing a fuel pump that has already been replaced under a recall why are we having to replace the replacement? That is an explanation that I would like to have, if possible. Also I would like to see and photograph the replaced part.
If that is not possible may I please have an explanation as to why it is not possible.
Sincerely, Mr. Scott
7/25/2021
Lupe M. VERIFIED CUSTOMER
Thank you! Oscar Vergara was great!!???????? Thanks, Oscar! You where helpful and informative.
7/25/2021
Jose O. VERIFIED CUSTOMER
Thank you!!!
7/25/2021
Yolanda M. VERIFIED CUSTOMER
Thank you so much great customer service!
7/25/2021
Brett Y. VERIFIED CUSTOMER
Olivia was very friendly and helpful during my service on my Tacoma. Thank you!!
7/25/2021
William T. VERIFIED CUSTOMER
I came in for our lifetime oil change but was told by Scott and the service manager that the new owner of the dealership will not honor it. Scott’s overall attitude was rude and unwelcoming. The service manager agreed to one last free oil change as we had already come in with this expectation.
Upon retrieving our car after the oil change I had waited for more than 30 min for valet to bring the car up from the parking lot. I finally inquired the cashier for my car and it turns out that they had entered the wrong parking spot and valet never bothered to check why the car wasn’t where it was entered. Instead skipped getting my car and leaving me hanging. My car is a maroon red 2019 RAV-4. There was only one in the parking lot! Even if the spot was entered incorrectly a competent valet would be able to find it and realize it was entered wrong. This is the second time this happened under the new ownership. I am fully convinced this is purposely done to annoy me as I’m coming in for a free oil change and possibly further discourage me to come back for my free oil change.
7/25/2021
Oscar A. VERIFIED CUSTOMER
Was a shortime waiting for my car the person take care of me Was very kind and she answer all mine cuestion I really recommend to my friends
7/25/2021
Sharon C. VERIFIED CUSTOMER
Good services
7/24/2021
Alejandro Z. VERIFIED CUSTOMER
On time
Well done
Clean job
Overall excellent
7/24/2021
Ladonya M. VERIFIED CUSTOMER
Thank you Oscar it’s Always a pleasure seeing you & your the Best ????????
7/24/2021
Mario F. VERIFIED CUSTOMER
Good communication and very helpful.
7/24/2021
James M. VERIFIED CUSTOMER
All was good ????
7/24/2021
Lawrence Lovato. VERIFIED CUSTOMER
Great customer service!!
7/23/2021
Jennifer M. VERIFIED CUSTOMER
Great rep to work with! Nice, competent, and responsive.
7/23/2021
Michelle A. VERIFIED CUSTOMER
I am happy and satisfied with the service today. Hugo was great and helpful. Thank you.
7/23/2021
Robert T. VERIFIED CUSTOMER
Good service, happy.
7/23/2021
Annemarir S. VERIFIED CUSTOMER
Thank you so much guy fast easy and super nice will definitely be coming back!
7/23/2021
Neng L. VERIFIED CUSTOMER
Satisfied.
7/23/2021
Alvaro G. VERIFIED CUSTOMER
I was like 40 minutes waiting for them to attend me to receive my car to service as they told me they were in lunch, I think that there should always be someone receiving the cars for service, but the service was Perú, thanks