I had my oil change done unfortunately the Tech mistakenly wrote the wrong miles for the next service on the sticker. It gets busy after the pandemic. Therefore I understand. But thank you to All the Toyota Staffs always helping me take care of my little car and reminding me of the services needed. I love my little Toyota!!!
7/16/2021
Eugenie K. VERIFIED CUSTOMER
Mr Vergara is and always has been completely and totally courteous and professional
7/16/2021
Federico O. VERIFIED CUSTOMER
Juanita sent me a text message when I first got that said if you have any questions reply to this message. I replied back to that message several times & she never responded.
7/16/2021
Dante V. VERIFIED CUSTOMER
Mr. Tarin is very professional in conducting his office related tasks.
7/16/2021
Patrick R. VERIFIED CUSTOMER
Osvaldo was very friendly and professional.
He answered all my questions.
7/16/2021
Maria P. VERIFIED CUSTOMER
very satisfied,,good service
7/16/2021
Ramona O. VERIFIED CUSTOMER
Love Claremont Toyota!!!never disappointed!!!!
7/16/2021
Maria G. VERIFIED CUSTOMER
Everything good thankyou juanita you ware grate to day thankyou for your help
7/16/2021
Francisco T. VERIFIED CUSTOMER
I had an appointment for 3 o'clock and was told it would take an hour and a 1/2. I didn't get my car back until 6:30 p.m. so it took 3 and a 1/2 hours for a tire rotation not even an oil change. Absolutely ludicrous that it would take that long Someone I was there waiting with had been there since noon and got his car 30 minutes before me All he had done was an oil change. They didn't even wash my carI do not blame the woman helping me she was very nice been helping me she was very nice and did what she could However I don't think I will be returning for service too often
7/16/2021
Dennis L. VERIFIED CUSTOMER
Jeremy was excellent thank you
7/16/2021
Helen B. VERIFIED CUSTOMER
Good job!
7/16/2021
Stephen S. VERIFIED CUSTOMER
I brought my car in to fix an issue with the usb port suddenly refusing to recognize my ipod device, which it had been playing for a year. Suddenly it stopped recognizing or lighting up the usb icon for any device I plugged in. The car was returned after a day without the issue being fixed. When I brought the issue to the attention of the staff, I was told the mechanic had no problem with his device. I did not ask him to solve the issue for his device but for mine --which I left connected in the car. My complaint was dismissed as my problem, which is deeply disappointing since I brought the car in for my device (which works outside of the car) and not his. The technicians were unable to reconcile the problem, nor did they care to provide a solution. Therefore I cannot listen to the music I choose to in my relatively new car. Not satisfied at the "oh well " attitude and the assumption that it is my fault and problem. You need technicians who have the knowledge to remedy the problem.
7/16/2021
Charles N. VERIFIED CUSTOMER
5 hours and 20 min was too long a wait
7/16/2021
Gerardo J. VERIFIED CUSTOMER
Great service candace was great turn around time was good. Hope it countiues a happy customer
7/15/2021
Walter T. VERIFIED CUSTOMER
I only use Mr Gonzalez when I service my Toyota's. He let's me know what's up right away so I can choose what to do. Old school like me.
7/15/2021
Jonathan S. VERIFIED CUSTOMER
I submitted my payment,(hefty for my budget) close to $2,000 dollars) they claim I didn't pay. He bank took the money and authorized the transaction. I couldn't why Toyota of Claremont wouldn't receive the payment. Mike Marquez spoke to the ager of the bank who told him the payment was authorized, yet he didn't imve me my vehicle. He paid me a ride home stating that as soon as he receive the payment he would deliver the car to my house. Next day my car still was not released. My bank transaction was totally cleared and payment was made to Toyota. I had to come to he dealer again and re explain everything until some time later someone decided to release my vehicle. Also in the documentation they claim I decline some services to the van. I didn't decline anything they didn't even ask. I would have authorized all the services but they simply wrote I declined. So to conclude, no I was not completely satisfied.
7/15/2021
Johana P. VERIFIED CUSTOMER
It was my first time at this location and was amazed by the customer service. Will definitely be back again!
7/15/2021
Debora G. VERIFIED CUSTOMER
Horrible service checking out. It took 20 minutes to get my car after I paid online. Why do they have to change the seat, the radio stations, the mirrors and reset my clock. It’s ridiculous!!!!!
7/15/2021
Joan R. VERIFIED CUSTOMER
Service was ok. Only took a little over 2 hrs as I came before 7am to line up in the service queue. I till don't understand why it takes so long for routine maintenance that should take less than 1/2 hr. But this time was an improvement over my previous visit although this most recent visit didn't include the free car wash I've has on previous visits. Oh, well that service might have taken a lot of time so I'll do without it in order to get routine maintenance done in less than 3 hrs.
7/15/2021
Vicky L. VERIFIED CUSTOMER
This complaint is not about Candace,she's great. On Wed 7/14, I was surprised at how dirty my car was,
after staying over night at Claremont Toyota. The car had water splash mark & brown dirt all over, the left rear tire had unknown blackish liquid splashed over it. With such condition, u really should wash the car before returning it to me.