Claremont Toyota Auto Repair Service

Very upset, brought to service my truck for the first time 2021 Tacoma with 1,400 miles for a simple head-unit radio software update and inspection on a upper radiator bracket (I thought it was broken) the truck was inspected by certified technician and service manager and I was advised the bracket broken and was not going to be cover under warranty and that I should take back my truck to the dealership where I purchased it which is 60+ miles away if I want the item fixed/replaced. So not happy with the service and the adviced I did some research and found out the bracket is not broken and that that’s normal a bracket. 1st of all NOT happy with the serviced specially where the service manager and a certified technician look at this item and was advised that item was broken. I’m sure that you guys inspect thousands of these Tacoma‘s every day and for you guys to say that the item was broken and not covered under warranty and I should take the vehicle back to the dealership which is 60+ miles away doesn’t make any sense. Horrible horrible service, Will never bring any vehicles to service or do business with you again.

I felt that I could have been given more discounts after I asked about them, but she was adamant about not giving me additional discounts. In years past, I never had problems getting additional discounts from the guys. Sometimes I would get 3 discounts when the guys were there in past years. On top of that, she charged me almost $400.00 for mostly inspections not replacing parts or fluids. With these high charges I will have to start considering Pasadena Toyota for Service. In years past, Claremont Toyota Service charges were significantly lower and Seniors got discounts. I was always treated fairly by the previous manager of the Service Department. He even paid for Entetlrise Rentals for me to drive back to Altadena during many Services. Just look at my records or file. The information confirms eve td typing. I'am a Senior almost 80 years old in a couple of years. I'am living off my Social Security Check, so every penny counts. I hope you can do better with the discounts and S I Specials which use to be mailed to the house. Warner A

Candace was very professional and courteous.

This comment is about the whole experience. I am doubtful of the technician who supposedly checked filters and carbon deposits in the intake area of the Prius C. I think the report given to my service provider was based on my previous report from a year ago. I replaced the engine air filter less than a month ago and we have not driven much at all, and the garage is all but dust- free. If the technician took the filter out and checked it there should not be a comment about it being dirty enough to exchanges. Ms. Harrington quickly said that even if there is a little dirt or grease they have to mark it. Sounds like a sales gimmick. I had also cleaned the carbon - especially the interior where it is important and I did pass the smog check less than a month ago. The charge for having it serviced is over $200. Again, a misguided report. I am very displeased with this kind of action- trying to repair or replace something unnecessarily just to get money out of me. Until now I had put my faith into your location. Now I begin to wonder if I should choose from the many Toyota locations for service instead of giving you my business for both my cars. I leased a car and purchased a car from your location. This is how you treat loyalty? It isn't how I run my business!

Thank you Phil! Great customer service as always.

She was very friendly and polite. Excellent customer service .

Candace is a wonderfully engaging representative of Claremont Toyota, Forthcoming, exuding confidence and personal knowledge in the process

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Excellent! I trust his expert advice. He cares his customers!

Oscar, is the Best! Always so kind helpful and very efficient in taking care of my car. He’s helped me for 3years. I have always been very satisfied. Thank you Oscar!! And everyone at Toyota Claremont! Pearl V

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Candace was great. Very friendly and funny. But she was the "greeter" Not the mechanic (s). Having an appointment it should have Never taken 2 hours and 15 minutes for an oil change. Listening to other customers in the lounge I think there was a lot of unhappy customers. There were a lot of employees walking around but the bottom line is how efficient is the work/job being done and in a timely manner.

Great job.

Keep up the good work, thx.

She was helpful!

Bert rules

My vehicle was returned to me clean and how I left it for service. Thank you for the oil change and a reminder sticker in vehicle when my next oil change is due.

My car was neither clean or vacuum, I did pay and asked for floor mat to be put in....They where not....until I talk to one of the representatives.He vacuum some part of my car and he put the back seat down covering the trunk and the rest of the car that was not vacuumed. The car was not washed at all.....I'm very disappointed with your service, I will never come back to your service and will not recommended to anyone

Despite making an appointment, it took over 4 hours to have my oil change completed. If the service center can't complete scheduled maintenance in a reasonable amount of time, it is over-scheduling itself.

Luis es una persona muy atenta, me tocado que el me ayude en varias ocasiones,creo que su trabajo lo hace con gusto