Kevin did his best to solve some unusual problems which occurred when I came to pick up my vehicle. These problems entailed Toyota losing the key to my car, and the vehicle having a flat tire upon delivery back to me. Kevin was very apologetic and worked to ensure my satisfaction in spite of these problems, all of which were eventually resolved.
12/4/2021
Oscar G. VERIFIED CUSTOMER
I am completely satisfied with the service you gave me, thank you very much for the help
12/4/2021
Meynardo B. VERIFIED CUSTOMER
My car was ready when he told me it was ready. Just wait about 10 to 15 minutes for paperwork to be done.
12/4/2021
Cristal R. VERIFIED CUSTOMER
Osvaldo explained everything so good that I didn’t have no doubts or concerns in my visit. Really appreciate the costumer service he provided!
12/4/2021
Rosalind L. VERIFIED CUSTOMER
This is my third Prius. I bought the first one (2008) from Glendora Toyota, the second (2018) and third (2021) from Claremont. .
It seems that Claremont Toyota has gone downhill with the new ownership. Buying Prius #3 was not a pleasant experience, and I have never waited so long for a simple oil change as I did yesterday - nearly three hours. No one seems happy to be there- not any of the employees and especially this car owner. I will go to Glendora for service from now on, and will let other Toyota owners know.
12/4/2021
Lawrence K. VERIFIED CUSTOMER
Expensive and it took a long time.
Candace was helpful and did a good job.
12/4/2021
Sally W. VERIFIED CUSTOMER
She was very encouraging and patient with the complications that my circumstances involved.
12/4/2021
Paula E. VERIFIED CUSTOMER
Did not let me know when my vehicle was ready. It was there all day and i called at 6:30pm to ask if it was ready.
12/4/2021
Gilbert L. VERIFIED CUSTOMER
Michael was very courteous,I gave him a bit of attitude, our appointment was with Tony Sanchez, but he’s now management. But We would gladly have Michael as our service advisor for the future.
12/4/2021
Raul M. VERIFIED CUSTOMER
good work but just hope neta time take lees time to do the job taken too long
12/4/2021
James M. VERIFIED CUSTOMER
I was able to get 2 issues on the car resolved before the warranty expired. I did have to bring the car back the next day to have a back-up light replaced, but that was fixed in just a few minutes.
12/4/2021
Elizabeth I. VERIFIED CUSTOMER
I love my Tc, you've taken great care of it all these years!
12/3/2021
Ivonne C. VERIFIED CUSTOMER
It was a great experience especially for my first time there. Also making the appointment was a breeze it took no longer than a couple of minutes maybe 5 tops. And when I got there for my appointment the check in time was very quick and I was able to leave the car there and leave for breakfast and when I came back only needed to wait like 5-10 minutes before it was ready and all the staff were really friendly and helpful.
12/3/2021
Jack W. VERIFIED CUSTOMER
X
12/3/2021
Ada G. VERIFIED CUSTOMER
Scott Zalibra was beyond and above, he explained with details what my car need it. Good job!! Scott.
12/3/2021
David V. VERIFIED CUSTOMER
Candace was super professional and attentive! Couldn't ask for better service...she's the best...because of agents like her, I won't take my truck anywhere else!
12/3/2021
Michael T. VERIFIED CUSTOMER
Excellent cluster service advisor
12/3/2021
Michael R. VERIFIED CUSTOMER
She does excellent work.
12/3/2021
Marva M. VERIFIED CUSTOMER
Philip was very professional and knowledgeable also very polite and helpful. It was a pleasure doing business with you as always