My hood was not properly closed. I drove on the highway the next day and my hood almost flew up. I had to quickly exit the freeway and properly latch the hood so it doesn't come up again. This was a safety concern and my children were in the car with me. Please train your technicians to properly close the hood of vehicles.
11/26/2021
Vanessa Cuevas. VERIFIED CUSTOMER
I did not have an appointment when I went . I was the 4th car in the jo appointment line. When the service writer got to me to ask me my name and if I can leave the car I said yes. Well when I was asked to pull up all the cars behind me started to leave because they were being checked in before me. I waited an extra 15 minutes because I was never checked in. Not happy
When I went to pick up my car the same thing happened. Everyone after me after signing my papers they we’re getting their car another 15-30 minutes passed when I got my car.
11/25/2021
Miguel A. VERIFIED CUSTOMER
Did a great job.
11/25/2021
Priscilla C. VERIFIED CUSTOMER
I was amazed that my intake staff person was not wearing a mask. The pandemic is slowed down by taking this simple measure. It is a sign of courtesy as well.
11/25/2021
Joshua D. VERIFIED CUSTOMER
Candace did amazing job. Thank you!
11/25/2021
Tamarah O. VERIFIED CUSTOMER
Without comparison. Thank you, Kevin, for your extraordinary customer service!!! ???? Already recommended you to my friends.
11/25/2021
Patricia O. VERIFIED CUSTOMER
I appreciate being updated on the status of my vehicle. Great customer service
11/25/2021
Simon M. VERIFIED CUSTOMER
Mr Macias was very helpful and a gentleman. I’ve never been treated as nice. I highly commend him & hope that next time around we get the same gentleman
To take care of us. Thank you
11/25/2021
Samuel I. VERIFIED CUSTOMER
Oscar was very helpful in getting my car serviced asap. Really appreciate the effort.
Also Tony Sanchez (I think) was great for noticing I had been overlooked in the service area. He approached me and asked if he could help. Thanks Tony!
11/25/2021
Danielle T. VERIFIED CUSTOMER
Scott ZaLibra was very helpful and professional. He explained all services required very well and provided excellent customer service.
11/25/2021
Candace F. VERIFIED CUSTOMER
Candace is exceptional… Her consideration, knowledge, thoughtfulness, professionalism, attentiveness, strong communication skills, and her dedication to providing stellar customer service are beyond compare.
11/25/2021
Ivan Saldonid. VERIFIED CUSTOMER
Great service by Kevin
The best!!
11/25/2021
Andrew P. VERIFIED CUSTOMER
Luis is a great guy he takes great care of my ride give him a raise
11/25/2021
Christina P. VERIFIED CUSTOMER
Well done. They checked what I asked them to check.
11/24/2021
Loreto R. VERIFIED CUSTOMER
Always a breeze never any hassles
11/24/2021
Arturo C. VERIFIED CUSTOMER
It was well organized and prompt checking in. My van was finished in about an hour. Thanks
11/24/2021
Tito A. VERIFIED CUSTOMER
Very satisfied with Mr. Luis assistance and very glad to get the service without an appointment !
Happy Thanksgiving to All !
11/24/2021
Alfonso R. VERIFIED CUSTOMER
Mr. Gonzalez always accommodates my scheduling needs and provides me with excellent service.