I had to mention to Hugo that my windshield wiper was streaking when they go up. The service technician check mark the windshield wiper green that they were satisfied but they're not they're still streaking And the tires inspection technician states that he found a nail and the owner was asked if I would like to repair the tire. On the Service form its state that I declined the repair. I was never notified about the damage tire and I did not decline. I'll have to find a tire shop to get this repaired and some windshield wipers to get these put on. Very unsatisfied and service department dishonest.
11/21/2021
Manuel R. VERIFIED CUSTOMER
I mentioned to you that the windshield wipers are streaking. Only when the windshield wipers go up. When the windshield wipers are coming down they do okay. If your technician check out the windshield wipers he would have seen the streak. The tire inspection he found a nail on the front passenger side and marked it on the tire. On the service form it states that the owner declined the repair. I was never notified about the damage Tire or asked if I WOULD like the tire to be repaired or replaced? You want me to trust you with my vehicle when you guys are being dishonest. I could have had both items repaired at the service department now I got to locate a tire shop and locate some windshield wipers. You want me to trust you but I don't think I could trust you guys anymore.
11/21/2021
Graciela P. VERIFIED CUSTOMER
Estoy muy contenta con el servicio de Luis R. Macías un excelente persona.
El servicio Genial.
Solamente el tiempo de espera fue demasiado 5 horas 1/2 y el precio del SERVICIO estubo Genial espero me lleguen CUPONES muy Pronto. Gracias!!!
11/21/2021
Olivia N. VERIFIED CUSTOMER
Very good service man
11/21/2021
Bill H. VERIFIED CUSTOMER
This is one of the better Toyota dealerships.
Just need to change the music in the main building.
11/21/2021
Irmarose W. VERIFIED CUSTOMER
He did an excellent job of customer service. He was helpful and polite.
11/21/2021
Imad H. VERIFIED CUSTOMER
Service advisor Olivia was very pleasant & attentive…. Exellent customer service .
11/21/2021
Lenora P. VERIFIED CUSTOMER
Phil has always given me A1 service.
11/20/2021
Donald M. VERIFIED CUSTOMER
I have been bringing my vehicle to you for maintenance regularly since the purchase of my car nearly 10 years ago, I have never had many repairs needed, how is it possible that we went from little to no repairs to $4500 worth of work to be done from one visit to the next. Normally Scott helps us and he’s been great. This time I asked for Scott and gave me a different rep, but I gave her a chance. Either you’ve been negligent over the years and she found some serious issues or she’s trying to take advantage of me…which is it?
11/20/2021
Karen K. VERIFIED CUSTOMER
I was frustrated that when I picked up the car and noticed the tire pressure light was on. I was surprised that this was not detected during the service. I asked the guys to take the car back and check it which they did. When I drove off, I noticed the clock was set back to 2015. Frustrating when the service isn’t completed with all items checked and attended to.
11/20/2021
Edwin H. VERIFIED CUSTOMER
Oscar did an amazing job and answered every question I had. I also want to highlight Michael Lopez who saw that Oscar was busy in a call and came over to help me himself with a simple question and request I had. Very satisfied with my service as well as the service team here. God bless you all ????????????????????????
11/20/2021
Andre W. VERIFIED CUSTOMER
Scott was great and found the problem with my car,the brakes that came with the car I purchased from you guys was installed incorrectly????. I was offered $240 to fix the brakes on my car even though you guys sold it to me as is. I thought the car was still under the warranty, oh well lessons learned I'll just take care of it myself.
11/20/2021
Mary C. VERIFIED CUSTOMER
Completely satisfied.
Thanks,
Mary C
11/20/2021
Manuel G. VERIFIED CUSTOMER
Very knowledgeable
11/20/2021
Sonia V. VERIFIED CUSTOMER
Oscar was very nice, respectful he answered all my questions gave me his card
Which I liked just in case I have other questions or concerns about my car. I was very pleased, how all staff is friendly and with smiles. I also like that there is coffee and drinks free. Thank you
11/20/2021
Michael O. VERIFIED CUSTOMER
The service was excellent I loved my service advisor she is a professional. I will be back again when my next service is due.
11/20/2021
Enrique C. VERIFIED CUSTOMER
Olivia is the best niece person professional
11/20/2021
Danny C. VERIFIED CUSTOMER
I thought something was broken when I left but it is all set!
11/20/2021
Shelley H. VERIFIED CUSTOMER
Michael attended to my concerns and made sure that the car problem was fixed. Please pass on thank you for me!