Luis is good man ,he answer all the question that I asked.thank you
10/25/2021
Fernando H. VERIFIED CUSTOMER
Thanks
10/25/2021
May C. VERIFIED CUSTOMER
Attentive to the request of the vehicle , very thorough and understands the need
Of the vehicle owners concern. They catered for the satisfaction of the concern for the request through the detail. Satisfied and thank you.
10/25/2021
Fransisco B. VERIFIED CUSTOMER
My experience was flawless; with the exception of picking up my vehicle. It should not take the same amount of time for a professional to perform the schedule maintenance that it takes for someone to get my parked vehicle and and bring it back to the service area so I can drive home. Bringing the vehicle back to the owner in my opinion should not take more than 5 minutes, especially on the weekends because I'm sure maintenance visits are back to back. All of the staff is very courteous, and I appreciate your guys's service, I only provide this to help you guys improve; not at all in an effort to just complain.
10/25/2021
Aileen B. VERIFIED CUSTOMER
Candace was very courteous and thorough. Thank you for taking care of my new car!
10/25/2021
Jairo P. VERIFIED CUSTOMER
Ok
10/25/2021
Maria S. VERIFIED CUSTOMER
Hugo was very friendly and courteous. He paid attention to all my request for my vehicle. He satisfied me for the job well done. For a score, I give him an Excellent
10/25/2021
Candido A. VERIFIED CUSTOMER
Thank you
10/25/2021
Barbara S. VERIFIED CUSTOMER
I didn’t get any feedback/advice on the gas mileage concern I noted and there was no explanation on the invoice.
10/24/2021
Irma C. VERIFIED CUSTOMER
Oscar was great and super friendly. Thank you for taking care of my car!
10/24/2021
Marcellus D. VERIFIED CUSTOMER
Oscar was great! Very attentive and explained the process and costs very thoroughly. He made sure I was frequently updated and provided a ride to and from dealer as needed. Thxs Oscar!
10/24/2021
Laura C. VERIFIED CUSTOMER
Many thanks to Mr. Wright and the service team for providing excellent service.
10/24/2021
Eirleen T. VERIFIED CUSTOMER
We arrived early for our appointment and initially checked in for the appointment was good. But we sat in our car waited over 30 minutes for our advisor. We see cars that arrived after us went through but we are still left waiting. Hope you can improve your check in procedure to be more streamline and fair.
10/24/2021
Larry L. VERIFIED CUSTOMER
He is doing good job thanks
10/24/2021
Jennifer A. VERIFIED CUSTOMER
Yes I was satisfied but also he wasn’t wearing a mask
10/24/2021
Randy S. VERIFIED CUSTOMER
Candice has always been upfront and honest with the service needs of our vehicles. Part of the reason we bought our RAV4 almost 2 years ago from this dealership.
10/24/2021
Priscilla S. VERIFIED CUSTOMER
I had a 7 am appt and took a spot in the #2 appointment lane. As time passwd(15-20 mins) I watched as advisors took other cars and then proceeded to take cars from lane 1 appointment lane. And then in 10 mins they took4 more cars from the first la e. Leaving me ( waiting since 7 am) to wait longer. I had to flag an advisor to get my truck into the Que for me to leave to work. I did t expect this process to take mote thank 30 mins. And I was late to my job. Why would we make appointments at 7 am just to wait 45 mins.
10/24/2021
Anna H. VERIFIED CUSTOMER
I enjoyed the old way where the customer service came out to discuss your vehicle with you once serviced. Very impersonable now. Just a service call with no attachment. Guess that is what you want, quick in and out. Thanks for listening though realize nothing will change.