Michael was very helpful through the entire process. With that said the rest of my experience was very frustrating to say the least. I made an appointment and arrived on time. I was then told that my 5000 miles check up would take 90mins, which was fine but seemed long for a technician to take a quick once over of the truck. I ended up being at the dealership for well over 3 hours and was told twice by the cashiers to come back because the paperwork wasn’t ready. This was after I got 2 texts and a phone calling letting me know my truck maintenance was complete. If this explanation of my experience is confusing that is because I was also extremely confused about what was going on today with regards to my truck maintenance. My experience today was below average and I hope to have a better one the next time I bring my truck in.
9/25/2021
Adam M. VERIFIED CUSTOMER
Kevin was very professional and explained the issues with the car clearly.
9/25/2021
Wafik M. VERIFIED CUSTOMER
Thanks
9/25/2021
Jaanely S. VERIFIED CUSTOMER
Thank you for your service.
9/24/2021
Kathy F. VERIFIED CUSTOMER
Thank you
9/24/2021
Patrick J. VERIFIED CUSTOMER
Great guy keep up the good work!!!!
9/24/2021
Sandra A. VERIFIED CUSTOMER
Scott is always very helpful and explains what is needed.
9/24/2021
Santiago M. VERIFIED CUSTOMER
Thanks to all team members
9/24/2021
Rodney R. VERIFIED CUSTOMER
Not satisfied at all I made an appointment for a simple oil change and it took well over 3hrs unacceptable. No complimentary car wash and the service tech did not remove old service tag on windshield.
I have a picture unable to apply to this text box .
9/24/2021
Jeanette R. VERIFIED CUSTOMER
Way too long to complete the service. I got there early and they took it right away but didn't complete it til noon.
Glad I had an appointment otherwise might have been there all afternoon.
9/24/2021
Rowida S. VERIFIED CUSTOMER
Scott was very helpful in explaining for me the problem in my car and he kept me posted all the times so I didn’t even need to call and check on my vehicle status.
Great job
Thank you
9/24/2021
Yolanda C. VERIFIED CUSTOMER
Service advisor Jeremy Wright was amazing great customer service was greeted and kept informed about vehicle while it was being serviced I rate him on 1 to 10 10 being the highest I give Mr Wright a 10 great service
9/24/2021
Cristi V. VERIFIED CUSTOMER
The entire experience couldn’t have been better. I would not hesitate to recommend Claremont Toyota to anyone.
9/24/2021
Michael L. VERIFIED CUSTOMER
Great communication.
9/24/2021
Kundanlal N. VERIFIED CUSTOMER
She is fantastic with her work and customer service. Great job.
9/24/2021
Irma S. VERIFIED CUSTOMER
Miss Pratt was very helpful and kind!
9/24/2021
Lelea L. VERIFIED CUSTOMER
Scott always goes above and beyond for us very happy with him as a service advisor
9/24/2021
Jesus O. VERIFIED CUSTOMER
Fast and very professional.
9/24/2021
Walter R. VERIFIED CUSTOMER
Scott was very helpful. He’s a great person. Keep him!!