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Real Reviews from VERIFIED CUSTOMERS
Alberto P. VERIFIED CUSTOMER
Ella es exelente muy buen servicio gracias juanita
8/25/2021
Steven H. VERIFIED CUSTOMER
Your service department, customer service, and operator hung up Or transferred me to another department, which in turn hung up on me. All I wanted to find out info about my car and was not accommodated because no ONE wanted to help me.
8/25/2021
Amada L. VERIFIED CUSTOMER
Scott is great!
8/25/2021
Adha V. VERIFIED CUSTOMER
Satisfied with the service, I understand the wait time is inevitable but my car has its mat checked and they removed my rubber one and looks like they dumped the dirt from the rubber one on the toyota mat, I know it wasn’t that dirty because I kept it clean which is why I got the rubber ones in the first place. Other than that happy with m visit.
8/25/2021
Jennifer P. VERIFIED CUSTOMER
I saw my car parked in the lot out back, but I wasn't contacted until about 40 minutes later to let me know my service was complete. The complimentary car washes were a nice touch but it seems that Claremont Toyota has moved away from the car washes.
8/24/2021
Jose C. VERIFIED CUSTOMER
Only came for my 4-point inspection but waited 3 hours.
8/24/2021
Nadia T. VERIFIED CUSTOMER
The service advisor was not service oriented at all. Candace was uncaring and did not take even few seconds to answer my questions. She had the attitude of: this is what it is. I sat in the waiting lounge for three hours with no information about how long more it would take for a diagnostic.,I waived to her once, after waiting took hours, to get an update. I was pretty much dismissed. After waiting another hour, I asked an Asian man how long more I had to wait. He ended up helping me get answers and got my car for me. I did not see Candace anymore after that. This woman should not be in the service industry.
8/24/2021
Nelson A. VERIFIED CUSTOMER
None
8/24/2021
Jose B. VERIFIED CUSTOMER
Completamente satisfecho
8/24/2021
Rudy T. VERIFIED CUSTOMER
Excellent service
8/24/2021
Paola G. VERIFIED CUSTOMER
They were so amazing and sweet even though I couldn’t get much service
8/24/2021
Cesar L. VERIFIED CUSTOMER
Good service overall, thanks
8/24/2021
Gaspar S. VERIFIED CUSTOMER
Services were completely satisfied. Thank you….
8/24/2021
Julia D. VERIFIED CUSTOMER
Yes ! Thank you ! I like the was a female taking care of me and my car was done ?? fast for the first time in 5 years ! She is the best
8/24/2021
Angela H. VERIFIED CUSTOMER
Loved working with Michael. He was so courteous and helpful.
8/24/2021
Glenda B. VERIFIED CUSTOMER
I waited for a good 40 mins outside for my car to be returned . After a Toyota rep told me he was gonna find my car ASAP , he never did and left . Finally I text Jeremy because I had an appt at noon, and I saw other customers coming out after me and getting their cars and Jeremy apologized and Said he’d find out what’s going on and take care of it . Within 5 mins he came outside with a guy and told him to find my car and he did . I had to cancel my 12:00 appt . I thought I’d have plenty of time to make it , but didn’t as it took almost 50 mins to get my car and get out of there . This has never happened to me before .
8/24/2021
Gladys R. VERIFIED CUSTOMER
He took the time to explain n bring to my attention what my car needs.
8/24/2021
Angela C. VERIFIED CUSTOMER
Just wish my car could be washed after service
8/23/2021
Isaac G. VERIFIED CUSTOMER
Luis R Martin advisor he had never even took care of my screen panel of AC Display panel it was blurry adult you trying to play it off it was normal, but I compared to car similar side-by-side and my screen was jacked up.
8/23/2021
Rita P. VERIFIED CUSTOMER
I arrived early for my appointment, I asked about how long it would take to have an oil change, I was advised about an hour and a half, maybe 2 hours. I stated to Michael that I had a doctor's appointment close to the two-hour limit and he said it shouldn't take that long. Regretfully, it took over 2/hours to get me car done for a simple oil change with a scheduled appointment. Needless to say, I missed my doctor's appointment and had to reschedule. The waiting lounge was very nice, clean and they offered beverages. This was my first service with Claremont Toyota and I was disappointed with the timeframe to complete the service.
8/23/2021