I appreciated Jeremy's clarity in explaining my vehicle's maintenance needs, along with keeping me updated as the work was being performed.
8/20/2021
Marlene M. VERIFIED CUSTOMER
I wished they would’ve been able to wash my car
8/20/2021
Abraham E. VERIFIED CUSTOMER
Candace she is a great person nice and friendly always with a smile on great costumer service
8/20/2021
Linda T. VERIFIED CUSTOMER
Candice Harrington was professional, swift, and handled everything with effort to being contactless as possible. She is a great addition to the team. I was only sad that the car washing machine was broken on the day my car was serviced to receive an oil change, because I was looking forward to the complimentary car wash.
8/19/2021
Celine T. VERIFIED CUSTOMER
Jeremy is the best service advisor. He listens to his customer's concerns and does his best to make sure they are answered. His knowledge & honesty makes me feel comfortable to have my vehicle in his hands. Thank you for everything Jeremy!!
8/19/2021
Luisa F. VERIFIED CUSTOMER
Phillip Tarim was excellent! He kept me updated weekly on the status of my car and was quick on returning back my calls.
8/19/2021
Kiriko K. VERIFIED CUSTOMER
Thanks for your help and service.
8/19/2021
Lisa G. VERIFIED CUSTOMER
Ms Juanita was great. The guys who brought my vehicle once it was done moved my driver mat and put in trunk why? You guys have paper covers for this. When I had my nissan took it to the dealer they wash my car am not sure if this is something toyota does or is it extra.
8/19/2021
Marius S. VERIFIED CUSTOMER
I was very happy with the service.
8/19/2021
Wenyou H. VERIFIED CUSTOMER
Bad service
8/19/2021
Melissa N. VERIFIED CUSTOMER
Oscar kept me in the loop every step of the way. He was courteous and kind. Let me know my options and made sure I understood what I was signing. Thank you for your time. Have a great day.
8/19/2021
Thaliah C. VERIFIED CUSTOMER
Upon arriving to claremont toyota I noticed it was really busy. Osvaldo provided great customer service! He apologized for the wait, made sure to ask if I had anymore questions, and ensured to give me a call as soon as my vehicle was ready.
8/19/2021
Maria S. VERIFIED CUSTOMER
Thank you for keeping the waiting area conducive to our safety.
8/19/2021
Velia O. VERIFIED CUSTOMER
Ok
8/19/2021
Ariel S. VERIFIED CUSTOMER
Did receive a complimentary wash other than that no complaints
8/19/2021
Rolando N. VERIFIED CUSTOMER
Your greeter, service advisor & mechanic are all below par in customer satisfaction. They are like “ chickens with no head running around & bumping to each other cause they have no directions.
8/18/2021
Tony M. VERIFIED CUSTOMER
For most part I'm happy with claremont toyota... Their customer service is always great but I do have an issue with setting an appointment for 8:15 a.m and not getting out of there till 11:20 which made me late for work.... I made sure to let them know as well I had to be at work....
I also saw alot of ppl go first when I had been there waiting for awhile... What's the point of setting an appointment?? I'm used to them taking 1 1/2 to 2 hours max especially because I should be priority since I made an appointment.... I normally don't complain but I did get frustrated when I saw my truck parked across the street for more then 25 mins and nobody was coming to get me so I finally went to the service desk an asked and the female working the counter said they'll probably get me soon, another 15-20 mins passed by and nothing... So when you have to go looking for your advisor is not a good thing... My advisor was Juanita by the way and she was very nice but not very happy with today's overall service... Thanks for your time... Sin, Tony M
8/18/2021
Herlinda M. VERIFIED CUSTOMER
None
8/18/2021
Anna H. VERIFIED CUSTOMER
Wished Michael would review the checklist given me and explain what it meant
8/18/2021
Luis L. VERIFIED CUSTOMER
Excellent service from the young man. Will keep scheduling appointments with him.