Candace was very thorough with everything. She explained the whole process very well and was great on giving me updates. she made the whole process very easy. Her positive attitude was greatly appreciated. I’ll be returning again for sure.
8/13/2021
Carmen B. VERIFIED CUSTOMER
Olivia Pratt Is ABSOLUTELY AMAZING
8/13/2021
Kevin S. VERIFIED CUSTOMER
Very responsive and friendly!
8/13/2021
Armando H. VERIFIED CUSTOMER
Michael Lopez was very professional, courteous, listened very well and was very responsive to my questions.
8/13/2021
Sue-Ann S. VERIFIED CUSTOMER
The text did not open. I never received a phone call after no response. Then when I was told the other repairs needed it was too late to do that day. We could not leave it. We have limited data off to bring the car. I miss the old service we use to get. We will no longer be a customer there. After many years.
8/13/2021
Irene H. VERIFIED CUSTOMER
Excellent customer service from Oscar Vergara!
8/13/2021
Sheyla F. VERIFIED CUSTOMER
I loved the service thank you .
8/13/2021
Kimberly M. VERIFIED CUSTOMER
Good job!
8/13/2021
Fei Y. VERIFIED CUSTOMER
The service is very good, thank you very much!
8/13/2021
Laura P. VERIFIED CUSTOMER
Would I would like to see is more service advisors available to help your wait time be less. I had a 9:45 am appointment and I had to wait 20 minutes before an advisor was able to help me. Why make an appointment. Part of good customer service is not to keep your customers waiting. Also when I went to pick up my car I had to wait 15 minutes before they delivered it to me. It seems that there was only one staff member driving the cars out to the customer.
8/13/2021
Mike S. VERIFIED CUSTOMER
5 stars
8/13/2021
Sandra T. VERIFIED CUSTOMER
Mr. Zalibra is always professional. He takes time to answer questions thoroughly.
8/13/2021
Irma D. VERIFIED CUSTOMER
No comments excellent service from Oscar
8/13/2021
Jose L. VERIFIED CUSTOMER
I am pleased with the customer service
8/13/2021
Erin G. VERIFIED CUSTOMER
This visit was a MUCH better experience than my previous services. I almost did not return to this dealership based on my previous experiences. It was a huge improvement and almost completely satisfied me. The service tech (Candace) was helpful and very friendly. She was great. The service was amazingly quick. I couldn’t believe my car was ready when I got the text/phone call. I was impressed with it getting finished so quickly. My first service took all day when I was today 1-2 hours. The only negative part of my experience was that when I called to make the appointment I was told that the dealership would provide me an Uber or Lyft home since I lived in a 5 mile radius. This was not offered to me when I was at the dealership. I had to walk 2.5 miles each way and it was a very warm and humid day. Other than that, I was completely satisfied with my visit. This dealership surpassed my expectations with this service. Thank you for listening and fixing the issues with the service department at this dealership. It is greatly appreciated.
8/13/2021
David S. VERIFIED CUSTOMER
Thank you
8/13/2021
Martha A. VERIFIED CUSTOMER
Great customer service
8/13/2021
Ezra S. VERIFIED CUSTOMER
It took to long. N 2 cars went thru the non appointment faster. I think they new the people. More like friends or family not fair