Phil was perfect. The vehicle retrieval team was horrible. I paid my invoice at 4:15pm and I got my car at 4:45pm. I asked why it was so slow and one of the guys said there is only two of us. You have 10 service advisors but only 2 people retrieving cars. That is ridiculous. I have bought 3 cars from Claremont Toyota and I drive 50000 a year. I get all my service done at Claremont Toyota. I don’t even live by the dealership. I can easily bring it to Tustin Toyota by my house. This is the worst service I ever had. I should charge for waiting like you guys charge for everything you do.
8/12/2021
Arlene O. VERIFIED CUSTOMER
Great customer service!
8/12/2021
Irene C. VERIFIED CUSTOMER
I like Candance’s service and friend attitude very much!
8/12/2021
Lynn S. VERIFIED CUSTOMER
Phil addressed my concerns and needs very quickly and professionally. It was a pleasure to deal with him.
8/12/2021
Maria S. VERIFIED CUSTOMER
Jeremy was a great help and he always gave me updates on my car. I really appreciated how helpful and understanding he was. He was great ????
8/12/2021
Brenda L. VERIFIED CUSTOMER
Jeremy was an outstanding service advisor.
8/12/2021
Efren E. VERIFIED CUSTOMER
I went to toyota and needed one specific service done but instead they kept telling me i needed more stuff. Excuses after excuse to take my money.
8/12/2021
David G. VERIFIED CUSTOMER
Scott is the best!!
8/12/2021
Beverly W. VERIFIED CUSTOMER
When I called and told them my problem they were right on it. Told me to bring it in and I didn't think I would get my Rav 4 back the same afternoon
But I sure did. I am so appreciated with the service I received.
8/12/2021
Leta R. VERIFIED CUSTOMER
Not done yet, ordered part. Hopefully finished tomorrow. Never heard of gas cover unable to open with broken line. Jeremy was great not his fault they couldn't fix it.
8/12/2021
Victor C. VERIFIED CUSTOMER
Great
8/12/2021
Linda J. VERIFIED CUSTOMER
You should not schedule every one’s appointments together. People are busy and schedule appointment so they can get done. Not wait in line for so long and have to wait hours to get your car
8/11/2021
Martin S. VERIFIED CUSTOMER
Very efficient
8/11/2021
Lisa G. VERIFIED CUSTOMER
Very friendly and didn’t have me waiting for hours for just a tire rotation. The only down fall is that it didn’t come with a car wash. This is the 2nd time I went in for service and still no wash. But other than that everything was great.
8/11/2021
Felipe S. VERIFIED CUSTOMER
My appointment today was at 9:50am. I wasn't checked in until almost 10:30am. I was then told it would take 1.5 hours to complete the work. The work was completed at 1:45pm. I didn't mind the wait in the lounge area, but please keep the customer informed if the work will take longer that what was told. Thank you.
8/11/2021
Paul C. VERIFIED CUSTOMER
Everything was done as required and as requested. Thank you!
8/11/2021
Nada H. VERIFIED CUSTOMER
She’s very nice
8/11/2021
Christine S. VERIFIED CUSTOMER
Oscar went above and beyond, such a professional, friendly employee. I was completely satisfied and I am so happy it went so smooth. Thank You so very much.