It was our first time meeting Olivia. She was exceptional. Very happy with the service she provided.
8/9/2021
Cherry Y. VERIFIED CUSTOMER
The service advisor said she needed to order the oil and we needed to make an appointment for Saturday because claremont didn't have the oil. When we arrived claremont didn't have the oil and we had to wait 5 hours. So what's the use of making an appointment?
8/9/2021
Juan M. VERIFIED CUSTOMER
Oscar was knowledgeable and his personality was very pleasant. Oscar was professional during my visit. I can honestly say he is an asset to your company.
8/9/2021
Hannah G. VERIFIED CUSTOMER
Hello
I took my car on Monday August 2, when I picked up my car no advisor met with me. Looking over the paperwork that I received I noticed on the multipoint inspection that my cabin air filter is is checked for requiring immediate alteration and my air filter is also checked for may requiring further attention. It’s upsetting that I left the dealer believing my car is running at one hundred percent. But now seeing that’s it’s not, it’s frustrating and concerning.
8/8/2021
Kristine H. VERIFIED CUSTOMER
I do not want to be contacted. I will just say this, while the service appears to have been done well, I ended up with additional work that needed to be done above and beyond what I had intended. That work was scheduled to be done by 5, when you close, and I was told someone would contact me when it was ready. Near 5:00 I called to check in, since no one had reached out. I was told everyone had already left, and I would need to get my car on mo day (the service was done in saturday). I scrambled to get to Toyota and found someone to give me my car, but I almost ended up without a way to get to work on Monday morning. No one called me or texted when the work was done, and everyone was getting g ready to leave without letting me know the car was done. That was extremely unprofessional and almost disastrous.
8/8/2021
Rebecca B. VERIFIED CUSTOMER
We appreciate Olive's attention to detail and kindness when we bombarded her with questions. Thank you, Claremont Toyota! See you in 5,000 miles.
8/8/2021
Rico R. VERIFIED CUSTOMER
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8/8/2021
Alonso V. VERIFIED CUSTOMER
Very good service. Satisfaction guaranteed.
8/8/2021
Edward M. VERIFIED CUSTOMER
The people that I dealt with really cared about me.
Thank you.
8/8/2021
Damon F. VERIFIED CUSTOMER
THANK YOU. BURT JOB WELL DONE.
8/8/2021
Michael O. VERIFIED CUSTOMER
Jeremy is great! The BEST in fact!
8/8/2021
Orin A. VERIFIED CUSTOMER
Job well done thank you.
8/8/2021
Jacqueline S. VERIFIED CUSTOMER
The representative was fine. However, it took far too long. My appointment was at 2:00. I was not even approached in my car for about 15 minutes, then I waited an additional 10 minutes before I was checked in. My vehicle was not ready until after 4:00 pm.
8/8/2021
Gabriel V. VERIFIED CUSTOMER
Luis is a goodcustomer service guy give him a race
8/8/2021
Doris C. VERIFIED CUSTOMER
Everyone are awesome! Oscar is great and he takes great care of me every time I come in for maintenance! He is great!
8/8/2021
Paul W. VERIFIED CUSTOMER
Great Job ! I actually purchased my vehicle from ur dealer in Oct 2013 .. it’s been the best car I have ever owned
8/8/2021
Mary B. VERIFIED CUSTOMER
Jeremy was great.
8/8/2021
Jo G. VERIFIED CUSTOMER
He’s my new Toyota Guy to go to now. I really liked him. It’s gonna work out fine! I Love my RAV4 & just keep it going for me.