Service was excellent, and the reason I bring my Ford to a Toyota dealer!
8/6/2021
Hugo F. VERIFIED CUSTOMER
nice guy profesional
8/6/2021
Tamara B. VERIFIED CUSTOMER
Contact me when that audio console part comes in to schedule the final installation.
8/6/2021
Wendy E. VERIFIED CUSTOMER
She was nice when I arrived at service, and also upon leaving service.
8/6/2021
David O. VERIFIED CUSTOMER
Great employee, made it very simple to work with. Kept me informed of changes, and completion of my vehicle's service.
8/6/2021
Kenneth M. VERIFIED CUSTOMER
Our service advisor Juanita Moran was unable to give a clear explanation as to why our battery began to fail the next day after being serviced weeks ago at the Claremont Toyota location. Our paperwork from 6/21 indicated a completely healthy battery. In addition to the unclear explanation, she had a condescending disinterested responsive tone to our inquiries. The only thing clear was that she had zero interest in providing empathy or customer service.
8/6/2021
Darlene R. VERIFIED CUSTOMER
Great service, thank you
8/6/2021
Lawrence Y. VERIFIED CUSTOMER
Hi. I was very happy with my advisor Phillip Tarin but to be honest the day that I dropped off my car there seemed to be short in help so there was a little bit of a wait & in a way I felt a bit rushed. Upon picking up my car when my car was brought to me I asked the person who brought me my car if I could ask him a few questions about my car since the car is pretty new for me & he informed me that he would go & get a service advisor & after 30 minutes waiting I ended up leaving. Also prior to my appointment I had left 3 messages to see how much a detail wash of the car would cost me but NOBODY ever returned my call which I was pretty disappointed about.
8/5/2021
Wayne J. VERIFIED CUSTOMER
Other than the millions of ants my newly purchased 2016 Sequoia was infested with, I am very satisfied with the efficient buying process, professional sales guy Imber Rojas and especially the cleaning crew who worked hard to rid my SUV of the ant infestation. Thanks to all of you.
8/5/2021
Gerald N. VERIFIED CUSTOMER
Outstanding service and repair
Thank you for making Courtesy transportation available. It made a big difference.
I look forward to seeing you in the future service and repair as needed.
Gerald N
8/5/2021
Erica M. VERIFIED CUSTOMER
I recorded the best service all around. I'm so happy and willing to drive 30 min out just because I know I'm getting the best service.
8/5/2021
Iris M. VERIFIED CUSTOMER
I will forward to the survey. I will complete it. Thank you for Scott Zalibra & Oscar Vergara for always being so friendly, professional and helping me out! These guys are awesome and as long as they are here I will continue to be a loyal customer.
8/5/2021
Desiree R. VERIFIED CUSTOMER
100% satisfied very sweet and so helpful job well done he’s a keeper
8/5/2021
Michael V. VERIFIED CUSTOMER
Excellent, excellent service
8/5/2021
John T. VERIFIED CUSTOMER
I was pretty hard on Scott...he CAN'T control parts and the rest of the planet too! My AC blows cold and I am back in my van. My job is to make sure you guys have the parts before I leave my wheels for "rejuvenation".
I am happy. Also tired...
Thanks guys. Great job.
8/5/2021
Rosalia T. VERIFIED CUSTOMER
Very thorough. Friendly. Polite.
8/5/2021
Sharon T. VERIFIED CUSTOMER
Bring back your courtesy shuttle. PLEEEASE!
8/5/2021
Traci D. VERIFIED CUSTOMER
Olivia was great! So patient and understanding. She explained the service the was performed on my vehicle.
8/5/2021
Peter V. VERIFIED CUSTOMER
It’s a very nice truck except the job was incomplete and the service advisor try to get paid for a job that is incomplete
8/5/2021
Rocio Ramirez. VERIFIED CUSTOMER
It took more than the time estimate. He said 1 1/2 it took more.
Cashier lost my paperwork at the end of the the checked out.