Michael was very courteous but, I didn't appreciate him trying to sell me services that I didn't need. I explained to him the maintenance book tells me when to change the transmission fluids. I believe this is called upselling which is illegal. I don't know if he was unaware of when to change fluids. But he was very nice.
1/31/2025
Gary Charlesworth. VERIFIED CUSTOMER
The estimated time for the service was given to me and was completed within the estimate
All recalls were explained to me and completed
Great service
1/30/2025
Garner H. VERIFIED CUSTOMER
Appreciate the prompt and friendly service!
1/30/2025
Mona T. VERIFIED CUSTOMER
We are absolutely happy with service department. Especially Jeffery was the expert who helped us on New Years Eve with our issue. Great experience with SERVICE department at this location.
1/30/2025
Deborah B. VERIFIED CUSTOMER
Chris was friendly and professional.
1/30/2025
Karen B. VERIFIED CUSTOMER
Thanks for the smooth fixing of our truck!!
1/30/2025
Brenda W. VERIFIED CUSTOMER
Chris Paradise dealers service manager always gives excellent service. He double checks and keeps in contact through the process of the service.
1/30/2025
Linda S. VERIFIED CUSTOMER
Jeffrey was very knowledgeable and helpful. Good customer service.
1/30/2025
Spencer L. VERIFIED CUSTOMER
Excellent service by Trevor. Trevor has been our maintenance advisor over the many years and has provided excellent service.
1/29/2025
Jan L. VERIFIED CUSTOMER
I brought my Chevy in Wednesday morning, Jon was great explaining and listening to the concerns. I told him I must have the brakes completed by Thursday at 5:30pm.I had Drs appointment and needed my truck. Jon was very punctual and communicated the steps being taken. The dealership has problems we have never dealt with in over 10 years dealing with Paradise. They didn’t get my truck on the rack to check the breaks until Thursday at 3PM with not enough time to repair it. It caused us great inconvenience to find a way for me to get to my 2 Drs appointments on Friday. This is NOT Jon’s fault, this is a dealership schedule problem or lack of service repair people. We are unhappy
1/29/2025
Julie N. VERIFIED CUSTOMER
Mike is a great asset to your organization: informative, professional a wonderful pleasure to work with!!!!! The Nylands
1/29/2025
Maria R. VERIFIED CUSTOMER
James was very informative and staying in contact regarding what was happening. Appreciate everything was done.
1/29/2025
Terry O. VERIFIED CUSTOMER
Your service center is top notch and that makes a difference to me and my wife. I couldn’t be happier with my service director Mike Messer.
1/29/2025
Anthony B. VERIFIED CUSTOMER
Was greeted by Audry when i pulled in who was so nice and then James was very knowledgeable and prompt
1/29/2025
Clay H. VERIFIED CUSTOMER
Chris handled everything and kept me updated the entire way. He was sharp and informative the entire process. The rental he got was a perfect fit while repairs were underway. I do not know how many customers he cares for daily but it felt like I was the only one. Keep up what your doing Chris, it works and is appreciated. Thanks again.
1/29/2025
Anthony M. VERIFIED CUSTOMER
He was Excellent.
1/28/2025
Benjamin I. VERIFIED CUSTOMER
Everything with my service and with Chris was great
1/28/2025
Adrian P. VERIFIED CUSTOMER
Another great service at Paradise Cadillac. I always have the best results when I service my Escalade with them. Thank you again for another flawless service and best customer support.