Ty was very professional and kind. He got the job done quicker than anticipated! And he helped me get a few quotes on other services for the future. Very pleased with his service
1/26/2025
Janette Z. VERIFIED CUSTOMER
Ty was very helpful true to his word
I usually always ask for him. He always takes good care of me and I trust him.
1/26/2025
Nicole C. VERIFIED CUSTOMER
James was good at communicating updates to me. Friendly and knowledgeable.
1/26/2025
Edward F. VERIFIED CUSTOMER
I have come to expect a level of service as a Cadillac customer that includes a courtesy vehicle or shuttle driver. Especially when the service being provided is due to a warranty issue. My last few visits I've had to ask for special accommodation and manager authorisation for an Uber driver. Peter was outstanding and is put in a difficult situation to have to explain to a long time Cadillac owner that the perks of that title are no longer available.
1/26/2025
Ibys C. VERIFIED CUSTOMER
The paradise staff is as always been the best asset your dealership has! That’s what has kept me a repeat customer for my last six vehicles!
1/26/2025
Christopher S. VERIFIED CUSTOMER
Communication is perfect, best dealership.
1/26/2025
Wayne L. VERIFIED CUSTOMER
Ty did an excellent job for me. He was courteous and kept me informed throughout the entire process. He represents the company very well. The service manager was also very nice. I had a slight situation and he gave it his immediate attention and took care of my needs. Both represent the company very well.
1/25/2025
Ricardo W. VERIFIED CUSTOMER
Trevor is not my service advisor and upon arrival for my appointment me had been advised that Cris S. my service advisor would not be in on the day of my appointment, me and my wife patiently watched cars on both sides of us and in back of us being taken care of before us, so I went into a booth with two service advisors Trevor took the initiative to not only to see who are substitute was he jumped in and took over wining me over, he is very knowledgeable and an asset to Paradise whom I have been a customer for a couple of decades every service advisor has asked me to give a good survey not once did Trevor asked me to give him a good survey but he sure has earned it excellent job Trevor.
1/25/2025
Eleanor L. VERIFIED CUSTOMER
After purchasing a new car I shouldn’t have to be going through what I have been through. Tire sensors are defective not the right ones on the tires I have purchased. It has taken 3 service visits for your technician to figure out. Know waiting for the correct sensor & another visit.
1/25/2025
Ali A. VERIFIED CUSTOMER
James does a good job on my car.
1/25/2025
Robert M. VERIFIED CUSTOMER
Great service
1/25/2025
Jessica K. VERIFIED CUSTOMER
My brake issue was not resolved. Jon said it was road tested and no issue was found but the brakes did and still do squeak. I will now have to bring my car back in which is a huge inconvenience for me and my large family.
1/25/2025
Mike N. VERIFIED CUSTOMER
Quick and professional
1/25/2025
Kenneth D. VERIFIED CUSTOMER
Thank you very much for everything we really appreciate it
1/25/2025
Jay G. VERIFIED CUSTOMER
The representative Landon did not add my points to my account after service completed and didn’t allow me to use my points for services. He refuses to return my calls.
1/25/2025
Amber M. VERIFIED CUSTOMER
Thank you Mike Sanchez! Excellent
1/24/2025
Denver D. VERIFIED CUSTOMER
Great service from Landyn!
1/24/2025
Christina M. VERIFIED CUSTOMER
It was a great experience working with James. He knew we were from out of town and made every effort to get our vehicle back to us. We are from Bullhead City AZ and the dealership there does not seem to care about the issues we address. If they would have taken care of the problem we may have never broke down on our vacation.. we traveled with a 7 year old and 2 dogs which was very stressful. He kept us updated and made every effort to get our vehicle back to us to return home. It's nice to see someone take such pride in their job like James!
1/24/2025
Myriam N. VERIFIED CUSTOMER
The thermostat, radiator and cables were replaced and we love Peter. I did express concern that a message popped up saying oil was low and to please. heck it although it showed 45% left still but not sure it got. checked as I requested because I got my Suburban back today and the message popped back up again. I wanted confirmation there were no oil leaks nor sensor issues but now I’m gonna have to bring it back in again. First issue I have had with service ever
1/24/2025
Michael L. VERIFIED CUSTOMER
Trevor was absolutely amazing. It's obvious he cares and it shows in his treatment of customers. He was outstanding in understanding my daughter needed her car and showed compassion. He deserves a raise and praise. Thank you Trevor Jurado.