When I picked up my car this morning I was completely satisfied with the service!
Throughout the previous day, Curtis kept me informed of the status of each of my issues and concerns. I did have a issue that was outside of a regular service
visit. Curtis briefed me regarding what the trouble was and the solution. When all of my service requirements were completed, Curtis called me, explained what had been, and what would need to done during my next service visit. I picked up my car this morning a completely satisfied customer!
8/12/2021
Allan S. VERIFIED CUSTOMER
Thank you
8/12/2021
Leslie S. VERIFIED CUSTOMER
Great job!
8/12/2021
Janine S. VERIFIED CUSTOMER
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8/12/2021
Carl G. VERIFIED CUSTOMER
I was not pleased that the first analysis and repair did not remedy the problem with the throttle controls. However, I am happy that charges were removed for the second analysis that was performed. Thank you! Carl G
8/11/2021
Phyllis J. VERIFIED CUSTOMER
I checked in for my appointment on time. I had front brakes pads replaced, rotors turned, and brake fluid exchange. My assigned service advisor checked me in. I told him I would be waiting in the lounge. He took my phone number. I waited approximately 4 hours. Not once did my advisor come and give me an update on the status of my vehicle. I received a phone call telling me my vehicle was ready. I noticed other advisors talking to customers and letting them know what’s going on with their vehicle. This was the first time this has ever happened to me. He could’ve at least given me an update once. I am vaccinated and I had my mask with me. I’m not trying to get my advisor in trouble by no means, nor did we have any issues. He did explain it could take up to 3 hours for the work to be completed. However, I am a paying customer like every other customer that was there. Some customer service in regards to my vehicle status while I was waiting, would’ve been appreciated. At any rate, the waiting area was welll maintained and the complimentary bottled water in the refrigerators was great. Overall, I am satisfied with service performed on my vehicle.
8/11/2021
Cynthia M. VERIFIED CUSTOMER
My service was fas, efficient and very professional. Thank you Carlos!!!
8/11/2021
April F. VERIFIED CUSTOMER
The dealership was very busy today, but Chris got to me promptly and provided a quick diagnosis. He also confirmed that our extended warranty would cover the repairs. He notified us shortly after the repairs were completed so we were able to get the car back, fixed, the same day. We were very happy with his service!
8/11/2021
Randy C. VERIFIED CUSTOMER
Chris always delivers exceptional customer service
8/11/2021
Bill B. VERIFIED CUSTOMER
My alignment was not fixed perfectly.
They did the best they could.
The tires will be still wearing off on the inside of tire.
8/11/2021
Arnold B. VERIFIED CUSTOMER
Was done as promised
8/11/2021
Temecula European. VERIFIED CUSTOMER
Jon and Mike are awesome. Always so very helpful.
8/10/2021
Michael W. VERIFIED CUSTOMER
Carlos is great.
8/10/2021
Frank B. VERIFIED CUSTOMER
Fantastic job by Ty! Always gives honest and good advice.
8/10/2021
Tyrone C. VERIFIED CUSTOMER
Service technician Courteous, Knowledgeable and the service was very Expedia
8/10/2021
Kenneth P. VERIFIED CUSTOMER
Th was super friendly and professional! Always get the best service and customer service
8/10/2021
Tyler R. VERIFIED CUSTOMER
Maria was very helpful I appreciated her professionalism
8/10/2021
Tammy S. VERIFIED CUSTOMER
Carlos. Went above and beyond I just moved here and he’s was extremely helpful and explained every step of the process. Thank you
8/9/2021
David B. VERIFIED CUSTOMER
Despite having an appointment, after 48 hours my car had yet to be assigned to a technician. It takes years to earn a customer's loyalty, and minutes to lose them. I am extremely disappointed in both Paradise and Chevrolet.