Sean was great and very user friendly. When I returned his call I was placed on hold for over 15 minutes. When they picked my call she told me we are closed and wouldn't provide me with any information and told me Sean left for the day. Sean called me 20 minutes later since he hadn't heard from me and he was still at work. I have been a Paradise Chevrolet customer for almost 18 years and was disappointed with the female on the phone. I would like to reiterate, Sean was great and my issue is not with him.
4/29/2021
John B. VERIFIED CUSTOMER
Thought the repair was going to be a ridiculous $1,300 to replace the air conditioner compressor, but it turned out to be over $1,500 when my wife showed up... Not ????!
4/29/2021
Gail B. VERIFIED CUSTOMER
Thank you
4/29/2021
Frances R. VERIFIED CUSTOMER
I wouldn't take my car anywhere else
4/29/2021
Charles A. VERIFIED CUSTOMER
The service I received was excellent as usual. Ty Scott was very helpful, and friendly. My wait time was reasonable and I was completely satisfied.
4/29/2021
Gayle F. VERIFIED CUSTOMER
I had an appointment and had to wait 30 min before my assigned service rep, Craig, got to me. Someone should be regulating when cars come in for service, who have appts and what time and put cars in line according to appt time and those that don’t have appts in another line. Perhaps when making appt, the schedule should mention otherwise, you may want to arrive 30 min early cuz check in sometimes gets crowded.
4/28/2021
Linda D. VERIFIED CUSTOMER
Nice job, Peter was very polite and helpful!
4/28/2021
Matthew L. VERIFIED CUSTOMER
Geoff is always top notch. Appreciate him!
4/28/2021
Brian M. VERIFIED CUSTOMER
Fast and efficient and friendly. Service porters were helpful.
4/28/2021
Richard E. VERIFIED CUSTOMER
We were very pleased with the service.
Peter was extremely helpful ????
4/28/2021
Megan K. VERIFIED CUSTOMER
Carlos was amazing! He was super friendly and recommended services. He gave me an accurate time line of when it was done. I did mention to him about some rudeness I received when I called to say I was going to be late for my appointment to be told by the lady that next time I need to plan better for my time. What that lady didn’t know is that I’m a 911 dispatcher that works graveyards and was only able to take a short nap before I had to leave for my appointment. Also I hit traffic with the rain. I’m hoping this was handled. I was VERY upset when I was told that.
4/28/2021
Richard J. VERIFIED CUSTOMER
I had an excellent experience with your service department. Everyone was courteous and friendly. The job performed was excellent!
4/27/2021
Mitch O. VERIFIED CUSTOMER
Always a breath of fresh air when Curtis handles my car. Thank you.
4/27/2021
Mario C. VERIFIED CUSTOMER
Thank you job well done
4/27/2021
Rocio C. VERIFIED CUSTOMER
I took my car in because my window on the drivers side wasn’t going down I was informed that a part need to be ordered since they didn’t have it no problem.
I paid and I am waiting for my car when they pulled up with my window that isn’t working down. I Tell them that I need them to put the window up because I can’t using my car like this until the part is ordered, which will take a couple of days I explain how I have to go to work and I can’t leave it like that because someone could break in. Long story short I was told that they couldn’t do anything to put the window up that it was to much work... I’m sorry but that is not acceptable, when I took my car in this morning my window was up and if anything I would just have to open the door. This is an inconvenience for me because now I have to worry about someone or something having all the access into my car because they said it was to much to connect the cable to make window go up. I need this to be resolved ASAP.
4/27/2021
Maria Daniela. VERIFIED CUSTOMER
Peter did a great job taking care of my equinox.
I was notified in a timely manner regarding
Things that needed to be done on my car.
Thanks for all your help Peter.
It was excellent overall!!!
4/25/2021
Larry R. VERIFIED CUSTOMER
Chris did a fantastic job he even help me get my doorhandles fixed after the repair of the recall
4/25/2021
Tim S. VERIFIED CUSTOMER
Great service all around
4/25/2021
Tito H. VERIFIED CUSTOMER
Jon and Doug were awesome and very helpful! They got my wife’s car in last minute and took care of her recalls all in the same day. Great team!!