Paradise Chevrolet Cadillac Auto Repair Service

The service team at Paradise is very professional and take pride in giving excellent care to the customer thanks again guys!!

Maria provided exceptional service! It was a pleasure working with Maria!

I’ve had my vehicle serviced at Paradise since 2003...The service was outstanding then and throughout the years the quality has been of the utmost respect to their customers expectations. As long as I own a GMC vehicle I’ll continue to have it serviced at Paradise....Where service groups listen to its customers,,,

Sean is a great service advisor, he was courteous and knowledgeable. I will only go to him. At one point they switched me to Chris and I was very unhappy and asked to be switched back to Sean

We are very satisfied with the service from Maria Espinoza and Mike Armstrong. They know what they are doing . Thank you very much .

Jon was very nice,very experience in knowledge of the vehicle! He kept me informed and he always returned my phone call. He was very helpful it was like he was just as concerned about my car as I was . Great asset to the management as well as the company!

Peter was all over it.

The entire Paradise team is absolutely amazing! Ted’s diligence and care for every customer is what separates him and Paradise from any other dealership. Thank your for making me feel like family and caring for my vehicle as if it were your own. 10 stars, always for you and the entire Management team!

This is Diana miller I love my Cruze and this dealership Jeff was Great the other Geoff was great last time and the man who got me the best deal ever was finance director George ...amazing people thank you

Maria was so helpful n informative during the whole process of repairing my vehicle and I will be returning for regular service and will be requesting Maria as my service person

Good job!

Not a big deal but when I left the car at 9 AM I was told that it would be ready in 2 to 4 hours. I confirmed my cell phone number so that I could be called when the car was ready. So, I planned to pick up the car at 1 PM. By 4:30 PM I had not received a call so I called Paradise service. Chris was on another call so I was told he would call me back which he did in a few minutes. Chris advised me that my car would be finished in 10 minutes or so. I live about an hour away so it was a little tight getting there by 6 PM. No one was in the service department so I wandered around and finally ask someone in the sales area where to pick up my key. Chris told me where to pick up the key but I probably was not paying close attention. One of the reasons I took the car in was that the temperature gage did not put the needle at the center point of the gauge. I had taken it in about a month earlier for the same problem and was not satisfied with the explanation. Chris went inside and talk to the manager twice about the situation. The reason I was given for the gauge not centering was that perhaps the fuel/air mixture on the engine was set different than that of the gauge.This is our third Cadillac and we have owned GMC’s including our current 2017 Yukon. The temperature gage on all these other cars pegged at the Centerpoint. So color me a bit skeptical. Chris is very knowledgeable and he gave me good advice on why the passenger side tail light on our Yukon had stopped working - that it was the LED array that went bad not the cable to the tail light. When I dropped the car off I went inside to buy a new taillight but was told the cost was $750 plus a $50 core charge. I decided to go online and was able to order one for $385 with free shipping.I am somewhat mechanical so I’m able to replace it myself.

Jeffrey was very helpful service was great!

Thnx for quick battery replacement. However Cadillac need to get a better battery. New battery installed 10/10/17 failed. Replaced 4/11/19 but failed 3/31/21. Battery should last at least 4 years.

Transmission problem should be covered under powertrain warranty. Also the car was covered with dust. It’s supposed to come back cleaner.

Thank you so much !! Service was great !

Peter Mcginnity continues to provide outstanding quality service to his customer. This is my third time Peter assisted me of the service of my Cadillac Escalade ESV. He is very knowledgeable of his job and he answers all my questions concerns of Escalade. “Job Well Done” Thanks, Rufino S. Miranda, Jr., U.S. Coast Guard, RETIRED

John Hernandez is always completely helpful

Curtis Brown is the best service person I have ever worked with. He is an outstanding member of the Paradise team.

Everyone was very helpful, but I was disappointed because having an appointment for a flat tire repair should not require me to wait for 5 hours, while a new tire is delivered from offsite, other than the absurd wait time, the people were all a delight as usual