Paradise Chevrolet Cadillac Auto Repair Service

Trevor was very helpful and professional. My car was serviced in a timely manner and I was on my way within the time frame that was promised.

Chris was excellent. I showed up without an appointment hoping to get in for the day. He first told me it would likely not be till the next day that my truck was serviced due to how busy they were. That was fine with me. I was pleasantly surprised to get a text a couple hours later from Chris saying they found the issue with my truck, had the part and it would be done the same day I dropped off. Chris was excellent at communication through the whole process and very friendly. I hope to have him assist us with any future visits

Peter on service victoria at cassiera and Jorge López from sales they are always there to help when I needed all team is great

I spoke with Kathie first, I was recommended from Car Max in Murrieta First time I called were very happy with the help from Kathie. She is kind , professional, very helpful.. Made me brought my car to your services department I met Mr Peter from Kathie I was very pleased to meet him. He is professional service man! Very kind, tried to explain the problem of my car, but I didn’t knew nothing. So I am very happy, 100% satisfied with your services and Thank you with sincerely. Van J

Peter is great Kept me in the loop. Have to come back for a wheel repair as the guy is still on vacation and still trying to work a noise issue when I receive incoming texts

Peter, was fantastic. Knowledgeable and helpful. Easy to communicate with. I’m grateful for his help! He deserves a raise. Warren A

Chris is the best service advisor ever. He always does above and beyond my expectations. Everything is always done on time or earlier than expected and always done correctly with great transparency for the job. I appreciate him and the above and beyond quality he and the dealership always do. Thank you

Landyn was grea!!!!

Great service. Vehicle was inspected on the area I was most concerned on! They sent me pictures of what was going on! I am very happy how everything turned out! First time I take any of my cars to a dealership for service. I will be there for all my future car needs. Thank you for everything.

Friendly and professional

Mike did outstanding job

NICK NAVA was amazing! I appreciated his professionalism and how he frequently communicated with me on the status of my vehicle. However, the only bad experience was upon completion of my service and getting into my vehicle, a huge muddy shoe print left on the seat of passenger side of my Cadillac. I pride myself in being able to drive such a beautiful vehicle and seeing that someone thought it ok to leave this on my leather seats put a foul taste in my mouth. I asked one of the kiosk guys for assistance and one young man (who was eating his lunch) stopped to come over and assist me. I thank him for that as the stain was not coming off that easy. He had to get a spray solution to do the. Do better Paradise!

I have been a loyal customer with Paradise for many years and have always been very happy with my interactions and the service provided. This service experience was unfortunately not as pleasant. My car was with the service department for over three weeks because a part was not available. I understood that and was content to continue using a rental during that time. When I was able to pick up my vehicle, I was very disappointed with the experience. My car was filthy from sitting out in the open for so long. I would have expected it to be returned in the condition it was left. In addition there were wadded up paper towels left in the console, a zip tie with a metal part left on the floorboard and the items I had under the front seat were left strewn on the backseat. When I arrived to check in with the cashier I was told they would pull my car around. I waited about 15 minutes in the waiting area and was not brought my keys so I went out to see if it had been pulled up. It had but nobody was around and the keys were not with the car. I had to track down someone to get me my keys. Any of these things individually would not have bothered me as much but after waiting over three weeks, I was highly disappointed. I would have expected that it would have been important to assure the customer was happy. It was not what I expected from the customer service I have come to know at Paradise Chevrolet.

Trevor kept me informed and answered my plethora of questions.

The service tech was informative and kept me updated. It took a long time because it was so busy, but good service

Peter, as always, did a great job helping me keep my 2016 Colorado in great shape. Always happy with the service team at Paradise.

Great job as usual ????

There’s only one comment that I have and I asked for my tires not to be rotated, but in the work order they were visually it looks like they were. I did not see the notes. It did not happen because I rotate them on my own schedule. Other than that, I am satisfied

I waited 2 1/2 hours for oil change and tire rotation. I had an appointment at 1:30pm received car at 4:00. . Do you have shuttle service?

They were professional and gave me an accurate wait time as well as an accurate price.