Search

Real Reviews from VERIFIED CUSTOMERS
Karen S. VERIFIED CUSTOMER
He was very helpful and made me feel my car is in good hands.
5/25/2021
Jaime N. VERIFIED CUSTOMER
Attention to detail as to vehicle issue was done satisfactory from service writer Eddie to mechanic. I'm pleased over all with work perform. Thank-you for a job well done.
5/25/2021
Hollie F. VERIFIED CUSTOMER
3 hours for an oil change is ridiculous. I had to ask someone how much longer and they told me their system showed it was finished it was another 24 minutes before I was able to get my car.
5/25/2021
Juan M. VERIFIED CUSTOMER
Thank you Danny gud job
5/25/2021
Althea M. VERIFIED CUSTOMER
My assistant John was very kind polite and walk me through all the nessary parts needed attention all went well and I felt very satitisfied
5/25/2021
Kencie J. VERIFIED CUSTOMER
John c. Wells is the best. He always make sure everything get done properly
5/25/2021
Crystol O. VERIFIED CUSTOMER
Rep was not professional pulled up and asked me alot of questions like I was lying when I told him what happen he stated well this is suspicious and saying this don't sound right when I told my tiers flat when over train track and tired busted like I'm a paying cx for year with Toyota and this never happen to me befor and how it made me feel was uncomfortable and sad! So for training purposes I would let him know what is not hot you respond to your cx with your personal views which was not correct, so I Def think I will find another Toyota after this experience for sure, thank you but the manager step in and helped me out and appriate this and felt helpless almost not a great experience this even makes me want go with another car company this is why I won't upgrade and I usally do, thanks for listening
5/25/2021
Janet C. VERIFIED CUSTOMER
Roger has always done an excellent job when I visit Toyota with both my cars. He is very attentive and mannerly. I would recommend him to my friends anytime!
5/24/2021
Dawn O. VERIFIED CUSTOMER
Rick was absolutely superb. I’ve been in Customer Service for over 30 years and I’d say that Rick ranks up there with a badge of Excellence when it comes to expectations. Not only did he hand me SERVICE WITH A SMILE but it was genuine. His professionalism shined through with his courteous greeting, coupled with his assured hospitality of making sure I was comfortable with my surroundings and amenities. He gave constant feedback on the status of my service AND my car was complete in less than an hour which I would say is short of a miracle because I’ve owned many cars in my lifetime and that has never ever happened. My compliments to whoever hired Rick because his Customer Service acumen is well above average but I have to also give credit to the team of mechanics who worked on my car. Please extend my thanks and appreciation. I will definitely recommend that family and friends come go to Toyota of Orlando to purchase their next vehicle because your Team is not only interested in selling a car, they back it up with follow up service and great customer service. I have to say that Maria was very pleasant while booking my appointment and I’m also thankful for Scotty B. He sold me the car almost a year ago and still, to this day, answers ANY text I send straight away. Thank you ALL !!
5/24/2021
Joshua G. VERIFIED CUSTOMER
Your coupon said 2 oil changes for 39.95. Instead the service rep told me it would be 2 for $58.74. When i confronted the person told me "I hate those but this is what the price is". If it'd 2 for 39.98 a service then the total would be 80 for the two. You guys don't honor your own coupons and it's shady. Definitely will go somewhere else next time.
5/24/2021
Kamal S. VERIFIED CUSTOMER
Great job Very satisfied
5/24/2021
Dora G. VERIFIED CUSTOMER
Eduardo it's great asset for your team . He always provides the best customer experience
5/24/2021
Justin T. VERIFIED CUSTOMER
Tawfiq was great, super friendly and helped me with all of my questions and concerns. Great staff and definitely happy with the service.
5/24/2021
Chantalia L. VERIFIED CUSTOMER
Great job
5/24/2021
Wilfredo M. VERIFIED CUSTOMER
John was very well he gave me good service thank you
5/24/2021
Noel N. VERIFIED CUSTOMER
Thank you
5/24/2021
Maureen M. VERIFIED CUSTOMER
The service was completed in a very timely & thorough manner as well as a bonus car wash! John even took the time to explain everything to me! Thank you! I love my Toyota RAV4, just like I did my Highlander I owned for 10 years previously!
5/24/2021
Catherin P. VERIFIED CUSTOMER
Great service, thank you for the help
5/24/2021
Lynnette R. VERIFIED CUSTOMER
Excellent Service
5/24/2021
Matthew H. VERIFIED CUSTOMER
Perfect experience.
5/24/2021