Toyota of Orlando Auto Repair Service

Seriously Mike is amazing. He handled everything that happened with a great attitude and made sure everything was the way I wanted it! Will definitely come back just because of the great attitude and the mission to make sure everything was correct

Bryan has always taken care of extra details and efficiently navigates an in-demand day smoothly and with a smile.

Your facility is kept remarkably pristine and everyone I had a conversation with was very polite. The vehicle itself I have a problem of how bright the center led screen is at night, a minor distraction but if there is a dimmer switch I have missed please let me know. Thanks, Tom

I complain about noise in my car they not fixed send I buy the I how we need me be come a good costumer

Eddie is well knowledgeable and I trust his recommendations in keeping my car well maintain. He is one of the best Service Advisor you have on board.

Much confusion over rental car. Was overcharged. Listen to customer.

Although Ed was great I was told that it would take an hour to an hour and a half to service my vehicle. I arrived at 8:05am and left at 11am. I was not informed at any time that it would take longer.

My service was great

Everyone was friendly

Buenas tardes:Me atendieron excelentemente, gracias

Rick did very good job! Thanks again!

Great service Edxavier was top notch.

My comment does not reflect on Gus. It seemed to me a bit unusual to wait two hours to have a oil change and routine service performed. I had a bad experience when I took my vehicle in for minor body work, I expressed my dissatisfaction and no one reached out. Regardless I have continued to patronize your dealership. I I may consider going to another Toyota dealer for future service. Customer service begins up at the top. Thank you.

Still awiaitng word on the side step bars on my truck which were installed way to high.

Hi there! Mr Choo- Roger is the best adviser I met. I already left my car in several Toyota Dealers locations and Mr choo is so far the best. He’s polite, kind, he know about Toyota vehicles a lot. I live 10 miles far but worth the trip! Anderson S

Great guy! Thanks for all the help!

Keep it up

Excellent service.

Like to see what’s the advantage of buying a vehicle now or waiting for the new vehicles to come out and pick up a leftover 2020

Dropped off car at 5:57am only to return at 8:40 for ab simple issue to not be resolved. First car there but over 6 hours to fix a simple issue. And when I texted and called, Roger refused to communicate with the progress of my vehicle she whether or not it was ready for pickup. When I arrived to pickup my vehicle Roger was just standing there in front of his desk with a clipboard waiting for next customer. It was not busy whatsoever but he was too busy to keep me updated with the issue with my car. An issue I’ve been there way week for 4 consecutive weeks to fix. Roger made it seem like he was doing me a favor as if I did not pay an additional upfront cost of $1.3k at the time of purchase of my vehicle for electrical warranty that covers 10yrs / 100k. Let’s be real, NOTHING is free. Toyota would NEVER perform free service for any customer so cut the ****. Due to the fact it has taken Toyota 4 consecutive weeks to fix ONE simple issue is not at fault to the customer. And even after you told me the issue was resolved, I checked myself only to find out after leaving my car there for 3hrs the issue was indeed NOT resolved. It never was. I have dealt with Gabrielle and Ricardo on the same issue. Both terrible services. Looks like AutoNation Toyota will be my new preferred dealer and I will definitely sell my car to them. You have lost a customer in me.