I had not been back to this location in over a year mainly because of the pandemic. I’ve used your facility for over ten years for my regular vehicle maintenance. My fear of what would probably be the reality was confirmed with today’s appointment. About 60-70% of the staff and patrons were following mask guidelines. Over a year into the pandemic I had hoped you might have evolved the waiting customer experience to include some outside waiting options which would provide a bit more safety but there are none in place. I had hoped to escape the potential spreader atmosphere by escaping to a different location but the shuttle service was so backed up that I was not offered a ride until an hour and 45 minutes into my wait. I declined at that point not knowing when I would be able to get back to my car once service was completed. For at risk customers it would be nice if you could consider options that might make these matters less of an issue.
4/18/2021
Leonardo M. VERIFIED CUSTOMER
Gabriela excelente atención al realizarle el servicio a mi carro,gracias
4/18/2021
Michael S. VERIFIED CUSTOMER
He got me out way faster than expected.
4/18/2021
Magda C. VERIFIED CUSTOMER
Excellent customer service, very helpful answering my questions & making sure I understood. Great job!!
4/17/2021
Perla D. VERIFIED CUSTOMER
I don’t need to be contacted. The service was done, thank you.
Better customer service and more attention would have been appreciated.
4/17/2021
Celina G. VERIFIED CUSTOMER
Excellent service, thank you!
4/17/2021
Leila S. VERIFIED CUSTOMER
Tawfiq was great! He explained everything to me and he was very courteous.
4/17/2021
Louella Gallin. VERIFIED CUSTOMER
Excellent customer service from Gabby.
4/17/2021
Johan N. VERIFIED CUSTOMER
excellent attention
4/17/2021
Sarahi M. VERIFIED CUSTOMER
Thanks for working on my car, appreciate it.
4/17/2021
Terry O. VERIFIED CUSTOMER
Bryan was very thorough, told me everything I needed to know, and kept me informed. 5 out of 5 stars.
4/17/2021
Francisco S. VERIFIED CUSTOMER
Bryan is outstanding. This is my second time working with him and he is very professional. He gives you great detail and keeps checking with you until my vehicle is ready. Thank you
4/17/2021
Christine Q. VERIFIED CUSTOMER
This is the second time Tawfiq has assisted me. Both times, his customer service was exceptional. His professional demeanor and knowledgable recommendations made a significant impact on what decisions I made regarding vehicle service. He also very promptly requested a courtesy shuttle for me and rental car. He’s definitely the advisor I will request for all future visits!! Thank you.
4/17/2021
**** R. VERIFIED CUSTOMER
I waited 3 :30 minutes for a oil change and a tire rotation, why?Mr. Bryan apologized to me, I understand that he has nothing to do with this, he was fine.
4/17/2021
Edwinson J. VERIFIED CUSTOMER
Gabriela was very helpful and service was completed at time expected expected job well.done complete and satisfied thanks
4/17/2021
Yaritza C. VERIFIED CUSTOMER
Muy buen servicio y los trabajadores son excelentes