Eddie did a great job of communicating what was needed with the service and explained why I should do what I did instead of trying to get by with a cheaper repair in the short term. Eddie is a guy I would hire if my business had that kind of customer contact.
4/10/2021
Roseanne L. VERIFIED CUSTOMER
Brian! Is a keeper! Very helpful and gave me efficient customer service!
5 stars ?? ????????
4/10/2021
Jennifer L. VERIFIED CUSTOMER
Bryan is always outstanding.
4/10/2021
Zanolini C. VERIFIED CUSTOMER
My experience with Tawfiq was fine. No complaints.He was profesional and courteous.
HOWEVER..... Your service was a disaster. My oil change took aprox 2 hrs. With an appointment. Ok, BUT when I drove away, I needed to drive with my windows down because of the exaust fumes in the cabin. I almost passed out. I called right away and explained to the receptionist the problem. I could not returnat the car at this time. This morning I looked under the hood and saw that the oil cap was never put back on. THERE IS OIL OVER EVERYTHING .Idon't know how much oil I lost. OR the damage it might have caused. I expect this to be rectified. I did document this with photo's. Which I will provide upon request.
Sincerely, Carol Zanolini
4/10/2021
John G. VERIFIED CUSTOMER
Rick was very responsive and got me out of there when he said he would. Much appreciated.
4/10/2021
Larry F. VERIFIED CUSTOMER
Nothing right now
4/10/2021
Edgar G. VERIFIED CUSTOMER
Victor is by far the best service advisor I have met, he provides exceptional customer service and makes me look forward to going to Toyota for my regular maintenance. Victor is diligent, understanding and empathic with every action, I am thankful to have victors support at Toyota of Orlando and hope to continue doing service with him..
4/10/2021
Robert W. VERIFIED CUSTOMER
Yes.
4/10/2021
Yamil A. VERIFIED CUSTOMER
Victor never updated me on how things were going with the car service. I called and a message was sent to him bu your staff and Victor never called. Very unsatisfied with Victor. Nothing else to add.
4/10/2021
Bill Y. VERIFIED CUSTOMER
Communication was great- he kept me informed at all stages.
4/10/2021
Josh P. VERIFIED CUSTOMER
Bryan is awesome. Your reservation system and text system are unreliable.
4/9/2021
Aida H. VERIFIED CUSTOMER
I really did not like the treatment of Ms. Gabriela. Whenever I have been to Toyota to service my car, I have received extraordinary treatment. They guide me and give me a good service at a good price. Ms. Gabriela is not prepared to serve clients in a good way.
4/9/2021
Greg B. VERIFIED CUSTOMER
Emil, did a great job about the recent repair service I had done on our Sienna.
4/9/2021
Damarys R. VERIFIED CUSTOMER
Terrible experience this time. They never call to informed the service was completed and we almost get to service center close. One of the tire was needing air so how they could no realized that during the services. Very disappointed this time
4/9/2021
Abel M. VERIFIED CUSTOMER
Thanks Gus, your service is always the best!
4/9/2021
Ernest P. VERIFIED CUSTOMER
Initially, last week I waited four hours to be told they needed to order tires. Yesterday I waited almost three hours. That’s ridiculous!!!!!!
4/9/2021
Aj H. VERIFIED CUSTOMER
She was nice
4/9/2021
Mateo Reza. VERIFIED CUSTOMER
Service was done and my issues were resolved. Thanks!