Bryan Mckeon was great and thats about the only thing that was good and satisfactory.
The problem I have is the wait time had an appointment for 9:00AM for an oil change. I had my truck in by 8:30am and did not actually get my keys in hand until 11:15. This is not the first time its every time I bring it in with appointment or with out appointment. I will try my next service at a different Toyota dealer.
Also the screen that shows the status of the vehicle was never updated always said need authorization so I never new what the actual status was only when I asked Bryan he then had to go back in the Service area to check the status.
7/21/2021
International Management. VERIFIED CUSTOMER
Great service!!!!)
7/21/2021
Pamela O. VERIFIED CUSTOMER
Rick greeted me with a smile and was very pleasant and courteous. He gave me an estimated as to time when my car would be ready (it was ready earlier than expected) and also offered to have my car washed (very nice touch!). Thank you, Rick
7/21/2021
Mark K. VERIFIED CUSTOMER
Eddie kept me informed me on my car every step of the way and as always professional.
7/21/2021
Steve A. VERIFIED CUSTOMER
Thank you
7/21/2021
Angel R. VERIFIED CUSTOMER
Edxavier was really helpful and explained the process step by step.
7/21/2021
Alejandra C. VERIFIED CUSTOMER
Gabriela goes beyond the call of duty and makes sure that you understand what needs to be taken care of and she makes sure to check on her clients and keeps you up to par on what the mechanics are doing and how much longer it should be.
7/21/2021
Daniel Charles. VERIFIED CUSTOMER
I'm so happy for the good job of you guys
7/21/2021
Jeff P. VERIFIED CUSTOMER
Job completed well done friendly service
7/20/2021
Elias B. VERIFIED CUSTOMER
Customer service wasn’t the best plus I had an appointment and I still had to wait 2:30hours to get the oil changed. Victor told me it would take 2hours what is too much for somebody who has appointment. When I was leaving a lady asked him how long would it take he said as he don’t have an appointment it’ll take 2 hours so I said to her I had an appointment and it took 2:30hours. Im not happy with the customer service at all! I should have gone to when I bought the vehicle
7/20/2021
Hector A. VERIFIED CUSTOMER
Service was prompt. Agent was proper and professional.
7/20/2021
Anissa M. VERIFIED CUSTOMER
This was my 2nd service visit and I am very pleased with the consistent, high level of customer service from the vehicle drop off to the finish paperwork.
7/20/2021
Nicholas Y. VERIFIED CUSTOMER
None
7/20/2021
Melissa M. VERIFIED CUSTOMER
Overall had no issues And everything was dreamless
7/20/2021
Mary M. VERIFIED CUSTOMER
He was very knowledgeable, professional, and kind.
7/20/2021
Ramon G. VERIFIED CUSTOMER
Thank you for your services it was fast didn’t wait that long thank you again
7/20/2021
Betty M. VERIFIED CUSTOMER
None
7/20/2021
Pedro M. VERIFIED CUSTOMER
Gus is great
7/20/2021
John M. VERIFIED CUSTOMER
I love your texting service and tv screen that shows current status of your vehicle!!
7/20/2021
Margaret J. VERIFIED CUSTOMER
Gus was great and my service was fast and efficient. I will however say that I’ve been very dissatisfied with the car wash service. I’ve used it 3 times since my purchase in March and there have been bugs, scuffs, and dirt on the windows each time. Even though it’s a complimentary service it should still be done right.