Cynthia was wonderful. The other woman at the service desk with clear glasses lacks customer service skills. Today after I walked in and got in line behind the customer she was helping, she said abruptly, “I will be with you in a moment.” Her tone was offensive. as if I were an inconvenience to her or didn’t know to wait my turn in line. This is not how to express “i will be right with you.” She used the same tone with the next customer, as if she were saying , “I am in charge and I will be with you in a moment.” She did not display the best customer service skills while “helping” the woman in front of me. I would have probably let this go if did not over hear her being completely rude to one of the mechanics. Right in front of me she said “Focus” in such a rude way as the two of them were working out what appeared to be some confusion. She was so rude to him in. Telling a mechanic (or any adult) “focus” using that condescending tone she used was not only rude and unprofessional but it also doesn’t inspire faith in the mechanic’s competency.
7/20/2021
Diane K. VERIFIED CUSTOMER
You have serviced my Acura vehicles since about 1991. If you weren’t great I would not have had my vehicles serviced there for the last thirty years.
Tell Nick that my 2000 TL is almost back to showroom condition with 200,000+/- miles. Thanks for everything, D’.
JRK
7/19/2021
Edward G. VERIFIED CUSTOMER
Car work was fine. Had to wait 20-25 minutes to get the paperwork
7/19/2021
Bryan D. VERIFIED CUSTOMER
D’andrea was amazing. Made my experience great
7/19/2021
Phil S. VERIFIED CUSTOMER
Always great service and great quality of service from you guys
7/19/2021
Richard G. VERIFIED CUSTOMER
A1 maintenance performance was fine.
7/17/2021
Michael P. VERIFIED CUSTOMER
Cynthia is a great example of how good customer service should be. Acura should be proud to have her on staff.
7/16/2021
Douglas J. VERIFIED CUSTOMER
D’andrea was awesome!
7/16/2021
Susan H. VERIFIED CUSTOMER
It all went smoothly. Aleena kept me informed and I think my wait time was shorter than expected!
7/16/2021
Derrick W. VERIFIED CUSTOMER
Happy with service except the fact that my maintenance light wasn’t reset and I had to research how to fix it. Thanks
7/15/2021
James M. VERIFIED CUSTOMER
Awesome service
7/15/2021
Matthew M. VERIFIED CUSTOMER
Cynthia is phenomenal!!!
7/15/2021
Patrick M. VERIFIED CUSTOMER
Cynthia is a great ambassador for the company and is very easy to work with!
7/15/2021
Jennifer R. VERIFIED CUSTOMER
I was very satisfied with the paint work and my clean car when I picked it up it looked amazing!
7/15/2021
Debra B. VERIFIED CUSTOMER
Allena was awesome!
7/15/2021
Katharine H. VERIFIED CUSTOMER
Aleena was great and my service was fast and thorough. Thanks!
7/15/2021
Victor M. VERIFIED CUSTOMER
Very professional and courteous. Work was quick and thorough.
7/14/2021
Kristen U. VERIFIED CUSTOMER
Cynthia was great
7/14/2021
James H. VERIFIED CUSTOMER
Painless experience at one of the most dreaded business transactions for most people , my past experiences with dealer service has been horrible and it most refreshing to deal with Huffman Acura and people like Aleena , top notch professional and no nonsense approach
Thank you
7/14/2021
Mayzie K. VERIFIED CUSTOMER
Cynthia is outstanding. I hope you take very good care of her. She is very positive, helpful and represents your dealership in an exceptional manner.