Norm Reeves Hyundai Cerritos Auto Repair Service

My car key was left in another customer's vehicle. I had to wait until after 4 to get my key back because the customer had left and someone had to go get it. If I had not had an extra key I would have had to wait until Monday to get my car serviced. As it was, I had to have someone drive me back and forth (luckily I had someone who could) to bring the extra key and then I had to come back after 4 to pick up my other key. I am a teacher and I have grades and report cards due this weekend. I wasted valuable time driving back and forth and then finally waiting for over an hour for my car because I did not trust your staff with my only remaining key. Not only that, but my appointment was at 9:15 am.and I had to call to check on my vehicle at 12:40. I did not receive any communication regarding my missing key until AFTER I called. So I lost about 3 hours of time I needed to get MY work finished which now means I have to stay up all night tonight to finish. I am still not understanding how my key was left in someone else's car. If you have protocols in place for customer's keys,(which I was told there are) then someone there is incompetent because I was told that this had never happened before. This is not the first bad experience that I have had at this particular location, but it is by far, the worst.

Gary has always been pleasant and attentive. Good guy

Gary is the best. The air conditioner on the Kona went out. I called Gary. He said to bring the car in. We did and Gary handle everything. It was GREAT!! Thank you Gary. ..you’re awesome !!

Please note, my husband,Mike, passed away this month. Please update your file that I will continue to maintain the Tucson Thank u , Helen McMahon

The overall staff were friendly!

Great job, keep up the good work.

Well done

Candice did a great job getting me in and out quickly.

Gary's the best!

Completely satisfied with Juan assistance!!! Thanks

After a frustrating start and misunderstandings with the service team over the phone and initially in person, Mohamed stepped in, sorted everything out and turned a potential “0” star rating into a 5 star rating. His management and customer service skills are extraordinary.

Great team! Thanks to all!

Ok good

very professional crew

Great customer service

I had the best experience with Enrique and Alfonso. They were extremely helpful and knowledgeable when I took in my car for service. Thank you Guys!

Happy warranty covered damage. Service advisor provided excellent customer service.

Mo was kind, patient, professional and through in explaining the issues with the car and responding with each query in a friendly manner. We really appreciated his thoroughness and willingness to help and get to the bottom of the front car leak. He is truly an asset for Hyundai Cerritos!

Juan is rock solid and great at communicating issues and excellent customer service!

Everything went good with my car the service consultant was knowledgeable thank you