I was satisfied with Paul’s excellent customer service!
4/19/2023
David D. VERIFIED CUSTOMER
Very satisfied with your service department, and very friendly people
4/19/2023
Orquidia M. VERIFIED CUSTOMER
Friendly demeanor and spoke with confidence
4/19/2023
Emil R. VERIFIED CUSTOMER
Louie was very helpful and my car came back in great condition.
4/18/2023
Guadalupe C. VERIFIED CUSTOMER
He was awesome and knowledgeable,very professional and great customer service
4/18/2023
Tracy M. VERIFIED CUSTOMER
Upon questioning why a starter on a Hyundai 5 years old with 60k miles would need a 900$ fix - I was met with what was equivalent to a “damn that’s crazy” after spending nearly a grand my car was dirty as **** lol.
4/18/2023
David H. VERIFIED CUSTOMER
From the services I had done from Saturday to Wednesday everything was done smoothly and and all the staff was very helpful and assertive when assisting and letting me the progress or status on my vehicle.
4/16/2023
Hugo C. VERIFIED CUSTOMER
I was wow by the level of customer service I received not only from Paul but every body working that day, nothing but smiles positive attitudes and care for the customers, keep it up Hyndai Cerritos you guys Rock ????
4/16/2023
Martha J. VERIFIED CUSTOMER
I had a pleasant experience and I appreciated the professionalism and customer service.
Thank you
4/16/2023
Diane L. VERIFIED CUSTOMER
He is very kind and professional
4/16/2023
Jackie M. VERIFIED CUSTOMER
Very nice and helpful
4/16/2023
Sugeidy J. VERIFIED CUSTOMER
Paul was and is great! Really helpful!
4/16/2023
Gabriel R. VERIFIED CUSTOMER
Enrique was extremely personable as well as pleasant and professional. He made dine great suggestions as to options that we took advantage of while our car was being serviced.
4/16/2023
Stephanie B. VERIFIED CUSTOMER
Hyundai does not make any service easy. This time, I had dropped off my car to check a bubble in my tire. Paul told me it would be $169 for the alignment plus whatever the tire costs. I got a text later on telling me they’d change the tire for $186 including install. I then got an invoice for the total and paid it. When I went to pick up my car they told me I had an outstanding balance which made no sense since I already paid over $300 as he said. They told me I had no paid for the alignment despite that being included in the $300+ already paid. They let me leave and said they’d work it out with Paul. Additionally, while waiting for my car, they lost my keys and I had to wait 45 mins for someone to find it. They were not communicating with me about what the delay was and I became very angry. My car was sitting there ready but they had misplaced my keys. Once they found them, I got a very lackluster apology. I detest this dealership service center and it’s made me consider selling my car and going back to Toyota.
4/16/2023
Ernest S. VERIFIED CUSTOMER
I will keep a lookout for additional coorespondence.
4/15/2023
David M. VERIFIED CUSTOMER
Very helpful understanding
4/15/2023
Shashi S. VERIFIED CUSTOMER
Great service and exceeded expectations
4/15/2023
William B. VERIFIED CUSTOMER
Couldn’t ask for anything more than you did. I appreciate you honoring my warranty repair. As usual, Gary Ohnesorgen was terrific to work with .
4/15/2023
Etienne M. VERIFIED CUSTOMER
I want to shout out Gary for being a great advisor and making sure my vehicle was correctly done. He is the reason why I will now bring my service to hyundai cerritos. He is very respectful, professional, and dedicated to doing the best he can for his customers