Moe was very helpful, I feel he went above and beyond to help me.
1/22/2025
Young K. VERIFIED CUSTOMER
Candice Roxas is amazing
1/22/2025
Alex N. VERIFIED CUSTOMER
Great customer service. I will definitely be coming back to this dealership.
1/22/2025
Angel D. VERIFIED CUSTOMER
Louie is very professional has Great customer service
1/22/2025
Il Kyung. VERIFIED CUSTOMER
Although this dealer is out of the way, we can put our trust that they will provide the best service. Won’t go anywhere else.
1/21/2025
Daniel V. VERIFIED CUSTOMER
I have delt with Candice a few times before and as usual it’s a joy working with her she is very knowledgeable and cordial
1/21/2025
Kyuwon K. VERIFIED CUSTOMER
He was very kind and did his best.
1/20/2025
Scott L. VERIFIED CUSTOMER
You guys were great you were a lot of help and when I needed a cup of coffee and your coffee machine was down the gentleman showed me where I could get coffee at the Genesis dealership. He was very helpful. He’s looking into some other stuff for me and I am quite happy with the service that I got from him.
1/19/2025
Joseph M. VERIFIED CUSTOMER
Enrique Almazan was an excellent service provider. He was courteous, accommodating, and helpful.
1/19/2025
Ryan L. VERIFIED CUSTOMER
Moe was genuinely kind and super helpful! With the exception of the looooong wait, it was a very positive experience.
1/19/2025
Deborah O. VERIFIED CUSTOMER
She is the best! She is very helpful and clearly communicates. She is also very responsive to answering questions in a timely manner.
1/19/2025
Shawn M. VERIFIED CUSTOMER
Mr. Gallegos was superb is his performance of his job. I found fault with two points. The software download didn’t fix the issue I mentioned to your staff. In the past when I charged my Ioniq5 to 80%, I would have an estimated kw mileage 260 plus, now as before the download I’m getting a paltry 228 kw/ mileage. 2nd point, I was twenty minutes late from my appointment. The scheduled maintenance ran late, one hour longer, some minor message on dashboard about I’m overdue for some maintenance. This should have been erased Friday.
1/19/2025
Duane P. VERIFIED CUSTOMER
Excellent communication & vehicle was ready quickly.
1/19/2025
Leslie G. VERIFIED CUSTOMER
Muy buen empleado atento y servicial!
1/19/2025
Alan K. VERIFIED CUSTOMER
Great service
1/18/2025
Robert L. VERIFIED CUSTOMER
Very satisfied
1/18/2025
Tim F. VERIFIED CUSTOMER
My car was returned without having it's service interval meter reset. In addition, 3 recalls required all day to complete, but no shuttle service was available to get to and from Irvine, and apparently loaner vehicles are no longer even available. Parts to repair a warranty defect will take at least 6 business days, and again the installation will take at least 6 hours, leaving me without transportation at least one entire day
1/18/2025
Hilda R. VERIFIED CUSTOMER
Excellent
1/18/2025
Scholastica O. VERIFIED CUSTOMER
I am absolutely not happy with Hyundai and what you stand for. I did everything I am required to do as the owner of your product and you and your cooperate staff would not stand behind your product. I handled my care with utmost care and did all required services and when the care developed a serious problem, you abandoned me. Norm reeves conducted oil consumption test and found out that that the car is consuming 2.8 quarts of oil under a 1000 miles and you guys want me to pay for a new engine. That is not fair. The reach continues to get richer at the expense of the poor. I am absolutely not happy.
1/18/2025
Edward W. VERIFIED CUSTOMER
From the moment I pulled into the Hyundai breezeway, I was greeted and treated with respect and care. When Candace heard about my situation, she was able to address my issues as rapidly as possible and completely satisfy the repairs needed on my car I live in Arizona, but if I did live in Lakewood or Long Beach, I would be a lifelong customer of Norm Reeves Hyundai