Mariela is great and so with cheyne who assiywd us in check out.
3/13/2023
James S. VERIFIED CUSTOMER
Cheyne is always so great!! Very helpful and accommodating!! He is always so willing to answer any questions and just does his job at 110%! As long as he works at norm reeves hyundai in cerritos i will bring my sonata here!!
3/13/2023
Adeline A. VERIFIED CUSTOMER
Very good job Mr Ramos was wonderful thank you
3/12/2023
Valencia W. VERIFIED CUSTOMER
Jason provided excellent customer service.
3/12/2023
Fernando A. VERIFIED CUSTOMER
I was happy w your service thanks guys
3/12/2023
Christopher E. VERIFIED CUSTOMER
Excellent service and kept me up to date on everything
3/12/2023
Paul K. VERIFIED CUSTOMER
Extremely difficult to reach by phone call. On the other hand, you call or text at least three times to confirm appointment. It does not make sense.
And please do not call me regarding this issue.
3/12/2023
Shikha S. VERIFIED CUSTOMER
Extremely helpful and friendly!
Listened to my concerns with patience and tried to resolve to the best of gis ability
3/12/2023
Tommie D. VERIFIED CUSTOMER
Yes very good always
3/12/2023
Rachel D. VERIFIED CUSTOMER
2 and a half hours for oil change is excessive however Kyle is one the nice and professional individuals I’ve met at your service department I’m sure there are others but I always ask for him. As a 77 year old widow I feel Kyle is honest and has my best interest in mine when it comes to my car Mainteance
Thank you
3/12/2023
Arthur J. VERIFIED CUSTOMER
Good job
3/12/2023
Christiane P. VERIFIED CUSTOMER
Good, thank you
3/12/2023
Joyleen U. VERIFIED CUSTOMER
Thanks to Cheyne for getting me in last minute. He never disappoints!!
3/12/2023
Shawn G. VERIFIED CUSTOMER
The issue I have is having to wait 3 weeks for service appointment. Paul my service advisor was fantastic! Repair was what I expected, and jut a little higher than having it done elsewhere. Happy overall except for the wait.
3/11/2023
Cathy B. VERIFIED CUSTOMER
Superior service, great communication. Enrique's assistance was the best.
3/11/2023
Ayhan O. VERIFIED CUSTOMER
Cheyne was great. After a warm welcome, my part replacement was done quickly. Thank you.
Ayhan
3/11/2023
Christina K. VERIFIED CUSTOMER
Louue was great. He took the time to help me understand your policy around the diagnisotic fees, kept me updated on the status of my vehicle, and was available to take my calls. He was understanding when I wanted to shop around for estimates from other repair shops and helped me find discounts to make the repairs easier on my wallet. He also gave me a heads up on the process for submitting proof of service to the DMV for recalls the DMV might require. One thing that I did not get was a call back when I asked if Hyundai could provide a ride from my home to pick up my car once it was finished since I did not borrow a courtesy vehicle or get a ride home from the service center when dropping th car off. no courtesy vehicle was offered once the diagnositc was run either. But all in all still stellar service.
3/11/2023
Summer T. VERIFIED CUSTOMER
Last 2 times my vehicle was brought in for service I had to come back due to items being forgot to be put on my vehicle, service advisors tend to be really rude.
3/11/2023
Estelle G. VERIFIED CUSTOMER
Your team at this location is is fabulous! We all work in customer service industry so I can be critical… Paul was exceptional