Paul was the best! He was so easy to talk to and made me really comfortable during my first experience. He was amazing and I would give his customer service a 10/10!
8/20/2022
Janna A. VERIFIED CUSTOMER
Enrique is wonderful! Kind, helpful, and respectful. Thanks!
8/20/2022
Renwick I. VERIFIED CUSTOMER
I was satisfied with the quality of services!
8/20/2022
Antonia M. VERIFIED CUSTOMER
You have a good service technician in the person of Enrique Almazan who tries to find a solution to the problem and perform excellent customer service.
8/20/2022
Chih Yuan. VERIFIED CUSTOMER
No body shop on side
8/20/2022
Willie M. VERIFIED CUSTOMER
The service we have received has been above and beyond what we expected.
8/20/2022
Daniel O. VERIFIED CUSTOMER
I don't think I want to participate in a podium.com survey, but the service at Norm Reeves, while expensive, was fine.
8/19/2022
Victoria . VERIFIED CUSTOMER
Poor experience.I had a confirmed scheduled appointment for my car’s recall as well as an installation of a part that was previously ordered - the representative that assisted me with scheduling my appointment confirmed with me that the part has been delivered. Once I arrived, my appointment wasn’t on the schedule, they told me the part wasn’t delivered, and the recall needs the parts which also have not been delivered. It was a waste of time for both parties. Communication was lacking.
8/19/2022
Joseph L. VERIFIED CUSTOMER
Paul was polite, courteous, and very professional. He was able to have my problem identified quickly and was able to explain how it could be quickly resolved. I was deeply grateful in its solution. Thanks for the great service...
8/19/2022
Alejandro A. VERIFIED CUSTOMER
No issues, will return soon..
Thanks,
8/19/2022
Edward R. VERIFIED CUSTOMER
Ms Valdez is knowledgable about her job.
8/19/2022
Zheng W. VERIFIED CUSTOMER
He is very professional and mindful.
8/19/2022
Steve L. VERIFIED CUSTOMER
Gary was outstanding in every way. Great communication while I waited for my car. You are fortunate having him and Heman in the Service department. Thank you
8/19/2022
Jong In. VERIFIED CUSTOMER
Christian Gomez was very helpful and over all I’m pleased with the level of customer service at Norm Reeves except for just one thing: two hours for engine oil change is a bit too long.
8/19/2022
Dennis K. VERIFIED CUSTOMER
I had my car serviced to my satisfaction, and was greeted promptly via walk in. I do have one concern and that was Paul didn’t have my account info and wasn’t aware that I had coverage for tire repairs or replacement and 3 year maintenance program.
8/19/2022
Mark S. VERIFIED CUSTOMER
Fast and friendly service
8/19/2022
Tanja R. VERIFIED CUSTOMER
Paul was very easy to work with. He did a great job.
8/19/2022
Kaylaa V. VERIFIED CUSTOMER
excellent service and communication!
8/19/2022
William M. VERIFIED CUSTOMER
Paul was very helpful and transparent and he provided solutions throughout the process to get my vehicle fixed by keeping me informed of all the testing being done to my car and the constant communication with Hyundai Motors technicians to solve my car problem. Thank you for providing us with a rental car and Thank you Paul because my car is driving smooth as the first day we got it.
8/19/2022
Cenar E. VERIFIED CUSTOMER
I’m disappointed for the waiting time it took more than 10 months from the time it was check up to the time was fixed. Regarding the guy who fixed it, He is good and very accommodating.