Norm Reeves Hyundai Cerritos Auto Repair Service

Cheyne was very pleasant and friendly. He answered all my questions and offered any other information that he thought would be helpful.

Kyle was great. We were fortunate to find a part that would have had to be bac ordered.

Paul is great.

Enrique went above and beyond and took his time to help me

Paul is the reason we keep coming back for service at Norm Reeves. He is always helpful, schedules our service quickly and conveniently, and follows through to be sure we are happy with the results. He is the best!!

Excellent job with both my vehicles, he is a asset to your company.

Thank you Kyle for your assistance! Service is greatly appreciated :)

He was very polite and helpful

Only go to Gary, never steers me wrong very honest.

Thank you for all your help.

He try to help our car problems . Nice , friendly, professional

Enrique was awesome

Great customer service friendly and honest

DONT CONTACT US NOW JUST LIKE YOU DIDN'T RETURN OUR CALLS WHILE OUR CAR EAS THERE!!

More discount pack for services, too expensive,

We came in for a recall service. We were told multiple times the part was in and would get it fixed. After dropping off car, got a call one hour later saying recall couldn’t be done because part was on back order. We made appointment 3 weeks ahead of time and we’re told the part would be in. Now we can’t renew our registration because of the recall on the car. Also, we were told that they did a multi point inspection on the vehicle. They said they filled tire to 35 psi. When is drive it home, sensor was on saying tire pressure was low. It was at 25 psi.

Very satisfied with the costumers service and thanks to ,Enrique Almazan for his help

Do not tell customer car is ready when is at another lot. I waited for almost a half hour for my car to be brought back to the service area. It was nice and cool in the waiting area but if I had an appt I would have missed it. Will be back to get my car serviced, but before I return to pick up my car and pay, I will ask if my car is at the service department and not in the other lot.

Paul was friendly and very communicative about my car through out the process of service. Great customer service and I appreciate all your help.

Why they have me come in to do the recall TODAY! only to tell me I have to come back to do the recall. I didn't come over there just to visit! gas is very expensive right now. they should have had these things a little bit more coordinated, to where the stuff is being ordered BEFORE WE go. I was just there 3 weeks ago for an oil change and for the recall they could HAVE ordered the stuff the last three times I was there!! NOWWW..I have to come back to sit for hours for this recall I was just there for three times already. No I'm not happy with how this is being handled! this doesn't make sense that I have to keep coming back for them to keep telling me "oh you have to come back you have to come back" order what needs to be ordered when I came to do the oil change so when I come in the stuff is there and I'm not wasting my gas. They could have at least washed the car. My car are sitting over there for 3 hours just for them to inspect they knew they had to inspect when they sent me four letters in the mail telling me I had a recall so it's not a surprise that my car needs a recall done not just looked at telling me I got a recall wasting my gas. My main point is coordinate these things so people don't keep coming back and forth to these dealerships wasting gas I don't have money for all these trips to just to come sit in y'all lounge waiting on something that isn't getting done!!!