Mariela is a great asset to your company. She’s handled two of my service appointments- she goes above and beyond. She’s very personable and empathetic. Mariela is very hospitable and made sure my baby was comfortable while we waited. I will look for her when I have to take my SUV in for service.
6/28/2022
Brenda S. VERIFIED CUSTOMER
Only one issue…I’d been told there would be no labor charges since the hoses I was authorizing and paying for were going to be reinstalled wether I bought new ones or not and the engine replacement was under warranty I was very unhappy to find out on pickup that I was charged $159 for labor. It was supposed to be NO LABOR. I was specifically told NO LABOR FEES. That in itself makes we question whether or not I’ll return to Cerritos Hyundai for future needs.
The gal that helped me was great…aside from the misleading information I’d been given.
6/28/2022
Lisa D. VERIFIED CUSTOMER
Paul is a wonderful Service Advisor!!Keep doing a great job!! Great customer service. Thank you.
6/26/2022
Octacio B. VERIFIED CUSTOMER
First I would like to say thank you to Gary for the dedication of beyond outstanding customer service during the troubles of my Sonata. Gary continued to keep me updated throughout the entire process as well as assured I had a rental vehicle during my troubled times. Norm reeves Hyundai is lucky to have a hard and dedicated member as Gary on the front lines. I appreciate the assistance and service to the entire Norm Reeves team for being a phenomenal assistance during my car troubles.
6/24/2022
Sherrie C. VERIFIED CUSTOMER
Everything was professional and efficient! I’m very satisfied with the experience. Thanks for that!
6/24/2022
David P. VERIFIED CUSTOMER
Gary is great! Always goes the extra mile to help
6/24/2022
Israel H. VERIFIED CUSTOMER
The customer service from the service department personnel is always great. Which is why I don't mind the 30min 20mile drive for service when needed.
6/24/2022
Melissa S. VERIFIED CUSTOMER
He went above and beyond to help me with an unusual situation. He came up with a creative solution to help me.
6/11/2022
Harvey W. VERIFIED CUSTOMER
Great service! Thanks
6/4/2022
Melquisedec G. VERIFIED CUSTOMER
10 out fo 10
6/4/2022
Matthew M. VERIFIED CUSTOMER
Cheyne was great! Kind, quick and attentive. Thank you for the best service!
6/3/2022
Jesse B. VERIFIED CUSTOMER
Service was great! This will definitely be my go to service department
6/3/2022
Margaret S. VERIFIED CUSTOMER
Enrique Almacen was the bright spot of the service call. The customer care team was non-responaive to my follow-up call or text when the service was not completed in the time promised. No phone call from Norm Reeves customer care team in response. Then having to rearrange transportation plan to accommodate Norm Reeves not meeting the original date service was to be completed. Not to.mention no consideration for when the vehicle was purchaaed & not back the certified pre-owned vehicle you sold. Disappointment is strong enough to convey the experience with Norm Reeves superstore customer care.
5/31/2022
Rick C. VERIFIED CUSTOMER
Great communication. Very personable. Was a great experience
5/28/2022
Emilio O. VERIFIED CUSTOMER
Gary was very attentive and focused.
He informed on time about what was going on with my vehicle.
I’m very satisfied with his service.
5/26/2022
Kamal P. VERIFIED CUSTOMER
Great service
5/26/2022
Darshna B. VERIFIED CUSTOMER
Norm Reeves service department is the best
5/25/2022
Angela L. VERIFIED CUSTOMER
Excellent service !
Mr. Paul Phan was friendly , courteous and
Well informed .