Paul is always super nice and kept me updated. Same with the rest of the employee.
4/30/2022
David B. VERIFIED CUSTOMER
As always, I received great customer service.
4/30/2022
Veronico C. VERIFIED CUSTOMER
Paul was excellent, great communication, and promise time was accurate.
4/29/2022
Jun Tae. VERIFIED CUSTOMER
thanks
4/29/2022
Enedina R. VERIFIED CUSTOMER
Paul was nice and helpful.
4/29/2022
Ralph G. VERIFIED CUSTOMER
Awesome
4/29/2022
Sharon T. VERIFIED CUSTOMER
Gary was very nice. Explained everything clearly.
Nice job!
4/29/2022
Julian C. VERIFIED CUSTOMER
Never called back about a part coming in for my rear view camera
Did not re assemble trunk component
4/29/2022
Robert C. VERIFIED CUSTOMER
Dreadful service from the Norm Reeves Hyundai team. My car was quoted at 3-4 days to fix paint that was damaged at the dealership during the purchase process. Ended up being 9 or so days. Didn’t get offered a loaner until I went through the sales team and that took 6 days. Contacted the dealership 4 different days and couldn’t get through to service once. Left multiple messages for service to call me at reception and got nothing back. Was told the inside door handle was going to be covered by a female rep and picked up the car and it was in fact not fixed. Had to go through Angel in sales because service was a no show throughout the entire process. Would love to chat with the service manager because at this point I wouldn’t recommend this dealership to anyone based on the entire process.
4/29/2022
Jose S. VERIFIED CUSTOMER
All my Settings in my dash board and display screen where completely changed to where I had them and the skid plate in my vehicle was left hanging.
4/28/2022
Kyle B. VERIFIED CUSTOMER
Mary from Service Dept, Vito in Sales/Finance manager, Pedro in sales all worked together to provide me with top notch service! They make Norm Reeves Genesis a top tier dealership!
4/28/2022
Elizabeth . VERIFIED CUSTOMER
Customer service by Enrique was amazing! My appointment was at 7:35am and I has mentioned that it would be ideal to have my vehicle ready before noon since I had an interview in downtown LA at 1pm and he delivered! I received his call before 11am that my vehicle was ready. In plenty of time to make it to the interview without rushing. A huge thank you to the whole team!
4/28/2022
Supaluck B. VERIFIED CUSTOMER
Great services
4/28/2022
Rachel L. VERIFIED CUSTOMER
Thank you for taking care of my car! Shout out to Paul Phan for easy and friendly service.