Very nice guy. Very pleasant to talk to. Kept me inform in regarding my vehicle. Hope he helps me again.
12/15/2021
Tracy S. VERIFIED CUSTOMER
Paul (Phuong) provides too-notch customer service; his competence, work ethic, and wit make for a satisfying repair experience — notable, as having one’s vehicle worked is typically a stressful endeavor. Promote him to management and eventual ownership. He’s that skilled.
12/14/2021
Kee S. VERIFIED CUSTOMER
Professionally job done on time.
12/14/2021
Diane . VERIFIED CUSTOMER
Paul Phan was the best! He was compassionate when I was upset seeing my car for the first time after the police found it. He kept us informed on everything going on with our insurance and the repairs. He’s employee of the year if you ask me.
12/14/2021
Alexander S. VERIFIED CUSTOMER
Great
12/13/2021
Theresa K. VERIFIED CUSTOMER
I couldn't have asked for anything else ! Paul was GREAT !
12/13/2021
Cynthia C. VERIFIED CUSTOMER
Very nice and professional. Communication was great!
12/13/2021
Ed M. VERIFIED CUSTOMER
Cheyne did a great job . Completed an emissions recall that I’d been waiting on and all other requests. Good work thanks
12/12/2021
Jose M. VERIFIED CUSTOMER
Give Gary a promotion
12/12/2021
Miguel F. VERIFIED CUSTOMER
Cheyney Riggs was outstanding. Very professional and knowledgeable. I live in Downey, but I'm going to start taking my car for any maintenance back to Hyundai Cerritos & will be requesting Mr Riggs personally as my service advisor/ agent.
12/12/2021
Lissette B. VERIFIED CUSTOMER
At the beginning everything was good my helper Riggs he explain everything correctly but it takes to long to do the service 2:30 hours plus they wash my car but didn’t dry it and it was worse than before. I do understand it is curtesy wash but you guys should better job thank you.
12/12/2021
Jacci . VERIFIED CUSTOMER
I was happy with the service I received! I know you can’t help the delay receiving the parts, but it was a long wait. I will be back! Thanks!
12/12/2021
Loretta C. VERIFIED CUSTOMER
Great service with Cheyne Riggs
12/12/2021
Jose A. VERIFIED CUSTOMER
Hemanshu is always great! No matter how busy the service department is he manages to greet with a smile and sends you off with the certainty that your vehicle will be in great hands. Thank you Hemanshu for all that you do!
12/11/2021
Karen D. VERIFIED CUSTOMER
I feel completely comfortable and safe in my vehicle when you complete the service for me my waiting time was not a problem because I had that time and I’m happy that the men who worked on my car took their time and completed the process took care of me and Gary was very helpful and thoughtful during the whole process with me
12/11/2021
Angelica A. VERIFIED CUSTOMER
Excellent, service
12/11/2021
Eiji M. VERIFIED CUSTOMER
If you have a recall & someone calls to schedule to have it done & asks if have parts & it told yes, then finds out not done because no parts this is not acceptable. That was the primary reason why scheduled the appointment on Nov 2nd. Waited almost 2 months not told if parts came in. Then get a call from the resolution team asking to have recall done. Called them & told them had taken in for recall but not done because no parts. Was told to call dealer again & that there were 6 dealers nearby to
get it done.But nobody had the parts on Nov 2nd since Gary called around. Got it done but needed two service appointments to accomplish
12/11/2021
William R. VERIFIED CUSTOMER
Mariela Valdez explained the reason for my service delay, which made all the difference in my feeling about the experience. She then helped me reschedule my appointment for a more efficient experience. Mariela is a real gem!
12/11/2021
James B. VERIFIED CUSTOMER
Cheyne was awesome. He was totally on top of things. Made it very easy. I was completely happy. Great guy.