Norm Reeves Hyundai Cerritos Auto Repair Service

No change , excellent service.

Great 10/10

Cheyne was quick, took time to explain things, and provided a plan for me to execute if the problem persists in the future.

Cheyne is am excellent worker who provided an excellent customer experience. I look forward to working with him again should I ever need service on my Hyundai Sonata in the future

Very competent & knowledgeable & knows how to take care of customers.

I AM SO HAPPY.

Enrique Almazan is my favorite advisor, he is great about always keeping me updated on my vehicles status when it's being serviced, and always provides friendly customer service. I'm glad he's back!

Great customer service

Good customer service!! We love our car!!

Thanks Cheyne. He explained to me very well on what happened and how they fixed my car. Very courteous, respectful.

Paul was completely professional during our original interaction when I dropped off my vehicle. He did let me know in advance that the latest I would hear back about my vehicle would be Tuesday at 11:30am. I did receive text messages between the drop off date to Tuesday that must have been automated because I would immediately respond to them and I would not get a response. I was told on Monday morning that my car would be inspected that day and that I would “hopefully” get a response. I didn’t hear back from Paul until 7:30am the following day. I informed Paul that I would like an itemized invoice for the repairs of my vehicle which he said he would have ready in an hour upon my request. I messaged Paul a couple hours later asking for an update for when the itemized invoice would be received as it would impact whether or not I would make the drive down to pick up the vehicle. I eventually received the estimate after checking on when it would be sent. From there I let Paul know I would arrive at the dealer prior to closing and he responded saying “we will see you here at 5:30pm”. I did not specify the time I would arrive but that I would be there prior to closing. When I arrived minutes prior to 6:00pm, Paul was nowhere to be found and I was left waiting for 1 associate to complete assisting another couple that was picking up their vehicle for 15 minutes. I did receive my vehicle and paid $155 to have Hyundai tell me what I already knew was wrong with the vehicle. I don’t plan on bringing my vehicle back to Norm Reeves Hyundai for any further service or repairs given the lack of professionalism despite the fact that I have paid for the Platinum Protection Plan.

Paul did a great job and kept me very informed along the way.

Yes Paul was very helpful and very professional.

10 out of 10 satisfied

Service done on time

Sure, I will be glad to respond to any other survey. Enrique was very professional in dealing with me and that was well appreciated.

Cheyne is super nice and knowledgeable! 12/10

He was very very kind, and explained well.

Paul was very helpful and kind ! Very well informed regarding everything!

Great customer service