Awesome place great looking environment everyone was polite and attentive coffee machine was a huge plus even tho I was there for 2 hours it felt like a great time being there thank you all for your business ????????
10/30/2021
Gabriel C. VERIFIED CUSTOMER
Es la primera persona despues Del vendedor Que a sido mi copetente en si travajo I mui amables exselentes
10/30/2021
Alexandros S. VERIFIED CUSTOMER
Great service
10/30/2021
Elizabeth B. VERIFIED CUSTOMER
Bringing in my car today I was uncertain if anything could be resolved within my budget. Working with Cheyne Riggs was a 10/10 experience! He’s kind, funny and professional! He kept up me updated on work status and cost. I always have a great customer experience here that why I believe it’s worth driving from Glendale to Cerritos for service.
10/30/2021
Peter H. VERIFIED CUSTOMER
Gary was very courteous, polite and professional. I appreciated his assistance.
10/29/2021
Antonio Q. VERIFIED CUSTOMER
Gary was courteous and answered all my questions. My car was ready before the time I was told it would be which was great. My experience couldn’t have been any better.
10/29/2021
Craig W. VERIFIED CUSTOMER
Gary is the BEST!
10/29/2021
Bradley W. VERIFIED CUSTOMER
Great job!!
10/29/2021
Kenneth E. VERIFIED CUSTOMER
Excellent service - thanks very much!
10/29/2021
Filadelfia A. VERIFIED CUSTOMER
Very satisfied with the service Paul Pham provided me, it was very easy to communicate back and forth about my car. That’s always a plus ????
10/29/2021
Philip D. VERIFIED CUSTOMER
Thank you for the opportunity. As part of my recent visit I placed an order for 2 parts to replace the antenna on my Santa Fe. My service rep told me to pay 271.33 for the part and they would contact me when the part arrives. 15 days ago he called me and said the part wasn’t in yet and he would put an emergency order in. I haven’t heard from him since. I know things are taking longer with the shipping issues but if that’s the case I’ll be patient but communicate with me and tell me what is the status of the item. Don’t leave me hanging for 2 weeks and leave me to wonder if you forgot about me.
Can somebody please call me and update me on the status of the antenna I paid for on my Santa Fe.
Thank you for your assistance.
Phil Dykstra
10/29/2021
Blaze B. VERIFIED CUSTOMER
Gary Ohnesorgen was way above and beyond the usual customer service and care manager. Gary was communicative through the entire five months of service issues and warranty needs. He was very knowledgeable and gave great options and timelines. Every service manager should be more like Gary. Thank you so much for all your courteous help and service. I have made it a point to tell my friends about Norm Reeves Hyundai in Cerritos for great service.
10/29/2021
Lela D. VERIFIED CUSTOMER
He was very kind and informative. He kept me updated throughout the entire day.
10/29/2021
Maguadalupe B. VERIFIED CUSTOMER
Paul offers excellence service very good worker
10/29/2021
Anyssa H. VERIFIED CUSTOMER
Cheyne was attentive and helpful, great experience!
10/29/2021
Isabelle M. VERIFIED CUSTOMER
Excellent customer service
10/28/2021
Kim S. VERIFIED CUSTOMER
Gary has always been very professional and kind. He is always able to answer any questions I have asked.
10/28/2021
Terry W. VERIFIED CUSTOMER
I had a wonderful experience. Greeted immediately upon pulling up to service line, taken and checked in right away. Both Paul and gentleman next to him (Cheyne) was very inviting and kind. They both helped me by listening to what my request was and ensuring me of job updates and completion according to my specification. Thank you for having such fantastic representatives to make my 2nd encounter worth remembering and promoting to others!!!