I had my car broken into and I had to wait two weeks for my appointment, with a lock that was broken.
Then I had to wait two days to have the car back when I said that I needed a handle and a lock when I called, during that time a friend was looking for a car and I advised not to get a hyundai unless he had a mechanic that would be available for emergencies. I would service this car at the dealership like I do with my Ford, but the service here needs improvement.
The employees at the shop are very good, but the processes in place do not help them. I am very dissatisfied and I’m looking for a mechanic to service my car in the future.
9/19/2021
Julio L. VERIFIED CUSTOMER
When it was time to pick up my vehicle I inspected it before leaving the center and noticed the back windshield wiper was damaged. I do not live closed by and its an inconvenience to drive all the way back to get the replacement.
9/19/2021
Dolores P. VERIFIED CUSTOMER
Cheyne was excellent! I appreciated that he was professional and easy to communicate with and keeping me update on everything happing with my vehicle.
9/19/2021
Gloria M. VERIFIED CUSTOMER
She was very courteous and attentive to my needs. A pleasure to work with
9/18/2021
Christopher C. VERIFIED CUSTOMER
Would’ve liked to have someone ushering the service station. From my experience with other dealerships, there would always be someone at the service station greeting customers to see what they came in for, but when I drove in there was no one outside.
9/18/2021
Rosanne H. VERIFIED CUSTOMER
Na
9/18/2021
Francis T. VERIFIED CUSTOMER
Very professional service
9/18/2021
William W. VERIFIED CUSTOMER
Cheyn was a great help with getting me all set up and ready to go in time for work
9/18/2021
Dejohn W. VERIFIED CUSTOMER
I highly recommend people get serviced at Norm Reeves Hyundai.
9/18/2021
Manuel G. VERIFIED CUSTOMER
He did an excellent job. Not only did he greet me with great attitude he also got me going to work I made it on time. Thanks Justin God bless you.
9/18/2021
Meagan R. VERIFIED CUSTOMER
He was very nice, communicated really well in regards of my car and just went over and out with treating me and my car with care.. thank u..
9/18/2021
Christie L. VERIFIED CUSTOMER
Great service!
9/18/2021
Elizabeth C. VERIFIED CUSTOMER
Paul was very helpful and friendly he took the time to explained my options.
Thank you
9/17/2021
Tanya R. VERIFIED CUSTOMER
my issue was not resolved
9/17/2021
Janissa Z. VERIFIED CUSTOMER
Paul was exceptional ! Great customer service and just an overall great and friendly person with great communication!
9/17/2021
Lucinda F. VERIFIED CUSTOMER
I had asked if my car could be washed. I was told yes. When I received my car it was not washed. Then when I went to drive swat the service person had the personal setting buttons displayed snd the steering wheel felt odd. I was able to get the lane change thing off but didn’t know how to get the display back to where it was when I turned the car in. I tried to call back but wasn’t able to reach anyone fir over an hour. Then called and pressed a non service related snd asked for service Ng’s to call me back. I had to pull out the manual to get my screen settings back to what they were. I should not have to do any of this. Not my best experience with this service center.
9/17/2021
Joo K. VERIFIED CUSTOMER
Your employee deserves a raise. All I can say.
9/17/2021
Elizabeth B. VERIFIED CUSTOMER
I was completely setisfied...even though I didn't have an appt.
9/17/2021
Lisa Y. VERIFIED CUSTOMER
Job well done. Paul Phan explained well and was thorough. Sure I didn't know most terminology, but it was still nice to know the procedure to fixing all. Great service!