Norm Reeves Hyundai Cerritos Auto Repair Service

Your employee provided exceptional service. It Is a pleasure to work with people like her.

Mariela was professional, and kept me informed through each stage of the process to complete repair of my window. Cheyney was competent aldo.

Very friendly staff

Great communication, respect and professional.

The service was great and I was very satisfied but was disappointed that I was told the van would be washed and it wasn’t.

It was great experience.. Advisor was very kind and helpful..

He was exceptional at answering all my questions and concerns.

Great service.

Yes Paul was very helpful

Cheyne has helped me numerous times and each time he goes above and beyond to assist with my vehicle. I ask for him by name each time. I look forward to him helping me with my next service.

He was helpful, patient, knowledgeable

Cheyne was amazing. Very clear, very pleasant and very informative. Great customer service

Mr. Cheney provided wonderful and excellent service!!!

I’ve been going to Cerritos Hyundai for my car needs, and everything I’ve gone I’ve have great service and the employees are nice and professional. Recently I had an issue with my tire I had a nail stuck on the edge which was needed a new tire, I previously purchased my tires from you guys, as the associate let me know they will be insured as well. When I spoke with the secretary she specified I can come in as a walk in, when I got there the front associate told me they aren’t doing walk Ins, but I was told walk in were available. Paul accepted my walk in and assisted me with my tire situation and filed a claim. The claim was taking a wild to respond, I left the dealer Paul communicate twice with me regarded a delay on an answer to my claim, as there was no solution to the problem, I wanted to take matters in my own hands as Paul tired everything. I am three months pregnant frustrated and scared to drive my car especially with a mail or a spare as my job is 25 miles always. Paul was being very disrespectful and stated I should be appreciative that he took me in as he didn’t need to and that it’s my fault I have a child to pick up from school or that I have a job. He made my experience with you guys very disappointing I was in tears upset that someone would speak to me like that. I woke with Cleints and I would never make them feel the way Paul made me feel, very disappointed in his behavior and outcome in all this. Pretty much told me figure it out yourself. My husband and father in law went in to solve the problem as they saw my frustrations as I am three months regnant and stressed. We had another associate assist my husband and was beyond exceptional he treated me respectfully and caring. I wish I could remember his name he really turned things around. Overall the associate said this situation has never happen with claim taking long to respond , they provided a free tired for the inconvenience and solved the problem

Paul was friendly, very detailed, and delivered on time. I asked him for a favor to wash the exterior of my car and came through. Paul deserves 5 out of 5 for a job well done and going above and beyond!

Paul was great. He was very clear and detailed with expectation of when it will be done. The service and the entire staff at the facility was great.

This was my second time my husband dealt with him. He said that he was was courteous and very professional.

I look forward to it.

Thank you

Thank You for everything!!