Norm Reeves Hyundai Cerritos Auto Repair Service

High performance service writer.

Excellent customer service, Mr lingao went far and beyond to gave me what I need, he is very professional and courteous, I thank him for everything he did

Very happy with Mariela’s help with my car.

Gary was professional and provided me with outstanding customer service even going the extra mile by providing me with transportation to and from my home. I told Gary I did not have a way to get back to the dealership to pick up my Santa Fe, and he didn’t want me to worry; he said he would take care of me. I am a senior woman and he gave me the gift of caring enough to put my mind at ease. This is the type of representative that will make your dealership a real success. Thank you, Esther D

It took three tries to complete the job and he was very patient with my wishes and concerns.

First off the service advisor Paul was great. However you need to evaluate how your procedures work. I had an appointment set. Yet as I pulled into the service area, no one approached me. However I could see employees talking amongst themselves. One could have helped quicker if they were paying attention. When I decided to go inside I was told to wait in my car and someone would help. I again sat in my car for a while before I was approached. Again I witnessed employees talking and laughing amongst themselves. Upon leaving my vehicle for service my wife picked me up. You have absolutely zero room for people to park, and was rudely told not to park in a sales area. She proceeded to park and let the salesman know that she was picking me up. Upon leaving we were pointed at and given rude looks by your entire sales staff while they sat looking out the window. Once my repair was completed Paul notified me that there was an issue. One of the service personnel had damaged my vehicle. The body shop would require a week to repair. Not how I expected my experience to go. Being in the market for a new vehicle, this dealership has not put their best foot forward. Again Paul was great he communicated well and had to be the bearer of bad news, this experience is not his fault but a breakdown of your service procedures.

He was professional and kind. Simply He knows what he is doing.

I needed my car for an oil change and the amount of time to get it done was so fast that I was extremely happy. Thanks to my service advisor, Gary who helped me. Keep up the good work.

I was told the tire that I've been having trouble with, is fine, that there are no issues with the tire and that it was holding air just fine. Within minutes of getting inside my car I could see that the tire was already low. I was told that all four tires were filled to the same at 35 pounds each. When I got in my car I saw that this also was not true. Two tires are at 35, one is at 40 and the problem tire is back down to 20 pounds. I don't understand why the mechanics at Norm Reeves can't get this straight.

Hermanshu was very helpful the moment I met him at the Hyundai service lot this morning. He made sure my car’s needs were met. He explained every work in detail. Very kind, polite, and patient to listen to my questions. I will give him a five-star service. He offered me various services, but he did not give me pressure to take his offers. P. S. : I like your new Hyundai building better, especially the coffee machine with yummy coffees. Is it possible to have some booths or workstations in the new Hyundai building where we can do work, while waiting to get our cars fixed?

Gary is a rockstar every time. He communicates and always has my car ready. Friendly, fast, and honest.

Great group of professionals

Very helpful and giving a great price for my maintenance

Justin and Nathaniel were absolutely delightful. Great manners, great service and very personable. Simone L

Paul is super proffessional and knowledgeable I was very pleased with his service.????

Wonderful helped me with all me questions, thank you

Your service was great Gary was very professional and polite We were happy with his attention to detail we would gladly ask for him in the future he explained what service was needed with patients not trying to rush us He is the kind of employees that are needed and for this reason most of your family drive H Hyundai’s

Best service ever!

Cheyene was great. Very helpful and knowledgeable. My thanks.

Thought Hyundai washed cars after service like Kia but I guess not. ???? my service agent was amazing!!