This was the worst experience I've had to deal with at norm reeves. Very disappointing and felt I just got forgot about.
7/13/2021
Saul S. VERIFIED CUSTOMER
My associate was very professional and quick to answer my concerns about my warranty. Great service overall
7/13/2021
Margaret G. VERIFIED CUSTOMER
My experience was pleasant. Thanks
7/13/2021
Joseph M. VERIFIED CUSTOMER
no comment...
7/13/2021
David J. VERIFIED CUSTOMER
Very professional was Cheyne
7/13/2021
Leticia R. VERIFIED CUSTOMER
Found out that some tubes and another part were damaged/moved while getting the coolant and brake fluid done. Causing more harm to the car.
7/13/2021
Kathleen Q. VERIFIED CUSTOMER
Excellent customer service provided by Cheyne Riggs
7/12/2021
Jason M. VERIFIED CUSTOMER
Gary was really good and professional
7/12/2021
Christine/Robert H. VERIFIED CUSTOMER
Cheyenne treated us very well
7/12/2021
Alberto D. VERIFIED CUSTOMER
Cheyne was professional and friendly.
7/12/2021
Linda K. VERIFIED CUSTOMER
Gary helped me in the past and as usual he delivers great service, clear and transparent communication.
7/12/2021
Sally . VERIFIED CUSTOMER
Cheyne was friendly, professional and very knowledgeable about my car and warranty and it was my first time here! He got the car serviced beautifully and quickly. I was afraid of inflated charges, but he proved to be honest, so kind and a fantastic service advisor. Paul was amazing as well, and checked me out and helped with my back latch question. It seems fixed. Thank you all! ?????
7/10/2021
Rene D. VERIFIED CUSTOMER
Yes, Gary was exceptional in his service skills to me. And I like nothing more than considerate customer service. At a time when customer service has lacked through out this pandemic, it was nice to feel and be treated worthy of my needs. The car wash too was over the top and the time frame was right on! Exceptional service by Gary!
Thank you!
7/10/2021
Ricardo Cabusao. VERIFIED CUSTOMER
Thank you for the good service
7/10/2021
Dolly S. VERIFIED CUSTOMER
Service Rep was excellent and very professional.
7/9/2021
Marland M. VERIFIED CUSTOMER
Paul gave excellent customer service.
7/9/2021
Douglas F. VERIFIED CUSTOMER
Paul was friendly, engaging and knowledgeable. He was attentive to my requirements and completed the check-in efficiently. He gave me an approximate time the service would be completed which was very accurate. He called to inform me that my car was ready, and completed the paperwork quickly, thanked me for choosing Norm Reeves.
By the way, when I went into the office to get checked in, I inadvertently left my phone in the car and after getting checked in, went into the showroom. When I realized I left my phone in the car, I ran back to find it wasn’t there. Paul saw me and told me he noticed I left it and put in in the office for safekeeping. I really appreciated that he took that extra effort to make sure my phone was safe. Thanks, Paul. It’s this type of service that keeps people coming back.
7/9/2021
Ray K. VERIFIED CUSTOMER
Gary was informative polite and the job was well executed
7/9/2021
Brian S. VERIFIED CUSTOMER
Cheyne was very polite and informative. He also had a sense of humor which i appreciated.