The service rep, Cheyne Riggs, and the other folks behind the desk are top notch! Very helpful and responsive. The technicians are also good at what they do. My issue lies with the scheduling and lapse in time between the appointment check in and when my car was actually worked on. Imagine my expression after checking my car in at 9:30am and finding it still in the parking lot at 12:15pm. This was after being told my service needs may take until end of day or until the following afternoon. 2 things crossed my mind: this is inconsiderate of people’s time and I could have completed a lot of errands had they simply told me to come at 1pm. Instead a whole morning and day for that matter were blown away. Patrons need to be provided with accurate information even at the time of scheduling in order to make an informed decision.
5/8/2021
Frances C. VERIFIED CUSTOMER
5? service all around
5/8/2021
Michelle C. VERIFIED CUSTOMER
Ty
5/8/2021
Joaquin Z. VERIFIED CUSTOMER
Remedied a problem very well.
5/8/2021
Evelyn E. VERIFIED CUSTOMER
Gary was very helpful. I am happy with the service.
5/8/2021
Stephanie F. VERIFIED CUSTOMER
Hans was very friendly and thorough
5/8/2021
Khalid B. VERIFIED CUSTOMER
Gary is great at his job and very friendly. I recommend him when you need service work. Thank Gary..
5/8/2021
Thomas D. VERIFIED CUSTOMER
Heman was professional, courteous, and efficient. Overall, I had an excellent service experience. Thank you.
5/7/2021
Maria S. VERIFIED CUSTOMER
Cheynne Riggs was awesome
5/7/2021
Maria De. VERIFIED CUSTOMER
Thank you
5/7/2021
Nadine H. VERIFIED CUSTOMER
Car was done before time quoted. I needed car for work.
5/7/2021
Mary S.. VERIFIED CUSTOMER
Very helpful, polite and professional. He met my needs and was helpful
5/7/2021
Imelda E. VERIFIED CUSTOMER
Very polite person.
5/7/2021
Jong In. VERIFIED CUSTOMER
Initially I had a chat through internet with a representative to make an appointment, and she told me she would definitely contact a service department to contact me for appointment. But after days of waiting no one reached to me. Then I made a phone call to make an appointment. After waiting about twenty minutes, hearing I’m the first in the waiting line every one minute, the call was hung up. Frustrated though, I tried again and after twenty minute waiting, while being told I was the first on the waiting list every minute, finally someone picked up and then being unable or unwilling to locate my information, made me waiting for a while. And then he transferred the call to another and finally I could make an appointment. It should not be so difficult. The service on the site was good and your representative Hans was very helpful. But considering all the trouble to make an appointment, I can’t say it was a good experience. I hope you improve and next time it be different.
5/7/2021
Devang K. VERIFIED CUSTOMER
Very helpful in making understand about break
5/7/2021
Felipe A. VERIFIED CUSTOMER
Mr. Riggs made me feel valued and was very helpful. Most importantly communicated very well.
5/7/2021
Sharon T. VERIFIED CUSTOMER
Mr. Bagga was very professional and helpful.
5/7/2021
Jun C. VERIFIED CUSTOMER
Your service is very satisfied.
Thank you.
5/6/2021
Kirk M. VERIFIED CUSTOMER
Hans was amazing. He was clear about my service and recommended other services that my car may need. He was also cost efficient, I brought up coupons and he was happy enough to add any coupons I found to my bill. Thank you!
5/6/2021
Marsha G. VERIFIED CUSTOMER
REPRESENTED your service center very well. Thanks and all went well