Norm Reeves Hyundai Cerritos Auto Repair Service

Hans was an excellent service advisor. He was very courteous and helpful. In addition to my car oil change, I had a problem with my car clock and he explain the process of what the technicians will do. At the end they just restarted the car system but told me to keep an eye on it. Hans also gave me advice on to care for my car. I was satisfied with the service.

Alway's kind and professional

Gary did an amazing job ! Always my #1 service advisers

Everything was great. The phone lines are messed up. I got hung up on and transferred to another location or call center.

Great team

I took my car in for brake service.. Ten days later my back brakes were squeaking, I took my 2019 Hundai Santa fe back for brake repairs again..It turns out that my brakes went bad because of a mechanical error.. I lost 2 days of work because of it.. Im an Uber driver.. About 1 year ago another thing happen when my transmission went out after just 1 year after purchasing my car .. It was at the dealer for 3 weeks straight.. I take my car to service every month and a half, Because I drive alot.. I have taken my car to service at least 20 times in the last 2 years. .. When I service my car at Hundai and sometimes have to leave my car off for a day or more.. The Service advisors at the Cerritos Hundai facility..never and I mean never ever bother too call me back for any updates.. I always have to hitch a ride to the location just for an update. I have to get a ride up to 3 times in 2 days at times just for an update. I try calling customer service for updates and I they say is that Service Advisers are busy and left a message to call me back and that never happens... All Service Advisers are really bad in giving customers updates..They never ever bother to inform you of anything concerning your vehicle... My and Husband were planning on getting another new car and once thought of buying a second Hundai.. But never will we buy another Hundai again and will never reccomend anyone to purchase a Hundai...

Hemanshu Bagga was extremely helpful. He was friendly and kind with his service. He made sure that what I wanted was performed in the expected time frame, that it was the work I requested, and that I was happy with the job. Thank you so much Hemanshu!

Thanks

Thank you to Gary, he answered my question.

I was very happy with the service that Hans Rico provided this morning . Thank you.

Car was there for 8 hours! When i called to check on it, i got hung up on, receptionists all seemed confused. I to think the prices you charge are bit much and it takes forever. Last time i was there in December, it took 4 days to switch a sensor. I think that's a bit much. They couldn't find my service guy. He was great, i like his customer service, he is knowledgeable. He has been there awhile, so he must be taken care of.

Gary kept me well informed on the progress of my cars repairs. I was surprised that the work was done the same day sadly I was At work and could not pick up before they closed but Gary was gracious And allowed me to pick up the next day. The price he quoted me was Fair. He has great customer service skills and you guys should Be proud to have someone like him on your team. I will be coming back And repairs or service for my car

Everything is great, I appreciate good customer service as well as good matience on my car. Gary is great, he has alot of patience. Thank you

I received 5 star service from hemanshu and from your service team. Thank you for the great service.

I always give your dealer the highest mark they why I keep coming back

have not received license plates for the car, which was bought in december of last year.

Hans was friendly and helpful! Even recommended a place to get some breakfast while we waited. Love the new store! Sad the coffee machine was broken.

Thanks nice work nice new place

Great service. Friendly service advisor.

Yes I was very satisfied with the service as usual. I really liked the new location and look forward to getting my car serviced in the future!