I've been to several Hyundai dealers over the past 10 years (when we bought our 1st of 3 Hyundais all from Norm Reeves Hyundai) and none of the other dealerships even come close to the great customer service that Norm Reeves Hyundai has provided.
3/18/2021
Maria B. VERIFIED CUSTOMER
Gary was very professional and friendly.
3/18/2021
Maria C. VERIFIED CUSTOMER
Excellent customer service and friendliness.
Very good in informing about the current status of the car and upcoming service.
3/17/2021
David M. VERIFIED CUSTOMER
It had been some time since the car had been serviced and I had some concerns. Mr. Ohnesorgen put me at ease, let me know my wife’s car was still within spec for service and explained the elements of the service to be done. Very concise, knowledgeable - answering questions thoughtfully, courteous and professional. Too, liked the new facility and location. Top notch.
3/17/2021
Mathew P. VERIFIED CUSTOMER
Excellent customer service
3/17/2021
Lisa R. VERIFIED CUSTOMER
Cheyne, went above and beyond
3/17/2021
Taryn C. VERIFIED CUSTOMER
I submitted before I realized I could leave a comment. Cheyenne was absolutely fantastic!! We look forward to continued servicing of our vehicle with you due to his impeccable customer service
3/17/2021
Vishakha V. VERIFIED CUSTOMER
I booked an appointment for service at 11:30AM on Saturday (3/13) to complete some diagnostic tests and potential minor service repairs. Upon coming in for my appointment, I was told that my car service would not even be attended too until Monday (3/15) but that of I left it over the weekend, its service would be completed by end of business day on Monday (3/15), to which I agreed. On Monday, I didn’t receive any updates about the service on my car despite several attempts to do so until 4:30PM, at which point nothing was done. Instead, no work was even started until Tuesday (3/16), leaving me without my car for 4 days though it is clear only 1 was necessary. Over all, I’m so upset with the lack of professionalism and integrity of the service agents. I’ve never had such an experience in the past and I’ve only had my car serviced at this location since 2013.
3/17/2021
Marlene M. VERIFIED CUSTOMER
Really liked your new location! Very nice!
3/17/2021
David M. VERIFIED CUSTOMER
Good service
3/17/2021
Ruben S. VERIFIED CUSTOMER
Customer service was very good and punctual.
3/16/2021
Deanna K. VERIFIED CUSTOMER
Excellent job Hans
3/16/2021
Kaylah S. VERIFIED CUSTOMER
Cheyne was very nice and made sure I understood everything that was being done to my sonata.
3/16/2021
Jose Luis. VERIFIED CUSTOMER
I was really pleased with the service I received, they treated me with a lot of respect and I would recommend this great dealer with my family and friends. Thank you so much for your help I really appreciated it.
3/16/2021
Jason O. VERIFIED CUSTOMER
Cheyne was fantastic. Had my car in and out earlier than promised.
3/16/2021
Ralph G. VERIFIED CUSTOMER
I never received the last one ( Survey) but ok. Thank you