Excellent service . Quick , friendly and professional.
10/21/2024
Tommie D. VERIFIED CUSTOMER
Juan is a excellent representative
10/21/2024
Perla A. VERIFIED CUSTOMER
Great
10/21/2024
Claudia V. VERIFIED CUSTOMER
I waited for over 4 for the technician to give me the results of the test on my vehicle. I made in appointment as early as posible. His diagnos was that the oil change has not been made with infact I has change my oil on regular bassist the car is only 4 year and it only has 26,570 miles. I will present the records. My complaint is because ni either the consultant or technician hade the courtesy of keeping me inform until I ask and the time it take for them to give me a update.
10/21/2024
James E. VERIFIED CUSTOMER
Work was completed in time promised and everything was very smooth and efficient. Service writer was polite, friendly and professional.
10/20/2024
Manuel R. VERIFIED CUSTOMER
Grasias. Por todo
10/20/2024
Teresa H. VERIFIED CUSTOMER
Really appreciated the great customer service from Juan Gallegos . From start to finish he was amazing ty
10/20/2024
Maria Ana. VERIFIED CUSTOMER
Well done ????
10/20/2024
Karen V. VERIFIED CUSTOMER
Another great service experience! Thanks so much! Candice was fantastic!
10/20/2024
Mark R. VERIFIED CUSTOMER
The service estimated time was 2 to 2 1/2 hours. The service was completed in 45 mins. Super happy. Candace made sure I received my text. She came looking for me to get me out quickly.
Thanks
10/20/2024
Joseph N. VERIFIED CUSTOMER
Good job gurl!
10/19/2024
Eduardo B. VERIFIED CUSTOMER
Great service thanks
10/19/2024
Kito B. VERIFIED CUSTOMER
I love the service at cerritos 5 stars***** to the crew
10/19/2024
Ophelia O. VERIFIED CUSTOMER
Good people their very helpful especially Enrique Almazan. Thanks very much for taking care of my car.
10/19/2024
Kiwoo K. VERIFIED CUSTOMER
Thank you
10/18/2024
Leonard E. VERIFIED CUSTOMER
The service was great and completed in the time promised. Gary was courteous, friendly, professional, and explained all aspects of the 30k maintenance. I also took advantage of the free car wash and made use of the emailed coupon. Thank you!
10/18/2024
Maria L. VERIFIED CUSTOMER
Service was great!!! Edwin was very respectful and professional. Very helpful he answered all my questions... ????
10/18/2024
Arturo L. VERIFIED CUSTOMER
Came in for dent repair and a detail. I purchased a brand new vehicle only to have a dent in the door and the car dirty upon receiving. We took the car around 10:30pm so it was difficult to see these things on initial inspection. While we are happy the dent was fixed. It seemed as if the detail wasn’t really a detail. It looked as if the car was really just ran through and drive-thru was or some kind of standard wash. Passenger seat and interior still had dirt and hand prints that I was hoping were taken care of. Roof lining also had hand prints as well that I specifically asked to be taken care of. There is also now the appearance of many swirl marks on/in the paint that would need to be buffed out with a real detail job or paint correction. Checking in was also a bit of an issue as they did not have me scheduled in the appointment, I assume that would be the reason for the fake “detail” job. It was also apparent as the service rep Ethan said detail jobs usually take a long time and my vehicle was surprisingly ready very quickly. I feel like I got a rushed half assed job as opposed to quality service to be honest.
10/17/2024
Julieta Z. VERIFIED CUSTOMER
This was the 3rd time working with Juan. Just like other service reps, he is extremely patient and thorough when it comes to communicating the service needs for my car. He was extremely kind in making sure my car was serviced promptly so I could make my hair appt. He really is great in ensuring my experience at Norm Reeves positive. I will continue to do business here. Thank you!
10/17/2024
Shawn K. VERIFIED CUSTOMER
Enrique was very courteous and kept me updated throughout the entire process, including handling any business with the warranty company. He is very knowledgeable about the mechanical processes needed to perform certain repairs. I would recommend him again to anyone.