Enrique Almazon stayed on after closing to quickly figure out the problem with the car, AND do a temporary fix on Sat, Oct 12. Luckily, you had the fender liner part and Hyundai Service was able to replace it on Tuesday. Although the sticker price was too high, we appreciate having the car fixed in competent hands.
10/17/2024
Joseph C. VERIFIED CUSTOMER
Thanks Mo it was a very good experience working with you.
10/17/2024
Cindy L. VERIFIED CUSTOMER
I was told that a part needed to be replaced with my car costing hundreds of dollars when in fact, the part was in good working condition per my local mechanic. I have always trusted Hyundai Cerritos for as my go to, now I feel I don’t have trust in them anymore any longer.
Wonder how many times I’ve replaced “working” parts in the past ????
10/16/2024
Carol S. VERIFIED CUSTOMER
Candice was very informative about my car and very pleasant to talk to
It was done a timely matter
Thank you for everything
Carol S
10/16/2024
Steven C. VERIFIED CUSTOMER
Candice was so nice and very professional
10/16/2024
Alex E. VERIFIED CUSTOMER
Better communication on service. Not going in people's things with out permission. Calling vendors that worked on car to get services done with out asking. This is why service was bad.
10/16/2024
Anita B. VERIFIED CUSTOMER
Candice, was very helpful and friendly and things went well!
10/16/2024
Cindy R. VERIFIED CUSTOMER
Thank you Juan for all helpful information and for the fast and efficient service
10/16/2024
Anthony D. VERIFIED CUSTOMER
Gary was very much helpful and is very nice.. everytime I need something done to my car
Gary is always the one I kno will help and do what he can....
10/16/2024
Walter P. VERIFIED CUSTOMER
Friendly service team and great waiting area
10/16/2024
Marilyn M. VERIFIED CUSTOMER
Excellent service!
10/15/2024
Martinez C. VERIFIED CUSTOMER
Yes Good personal and atencion very good good service
10/15/2024
Katherine D. VERIFIED CUSTOMER
There is no reason to make an appointment cause it took two hours for a oil change
10/15/2024
Michael W. VERIFIED CUSTOMER
Everyone was very helpful, the only problem was that is was so expensive for a $100 part , I ended up paying close to $700. In these times I just think you are marking up the parts so high..
10/15/2024
Michael Z. VERIFIED CUSTOMER
I really appreciate Enrique and the Norm Reeves team for helping me out. Thank you!
10/14/2024
Allen Pineda. VERIFIED CUSTOMER
Took my car in for a dead battery. Found out it was still under warranty so I requested for a new battery. You all supposedly tested it and said the battery was still good. I take it back home and my first attempt to start and it’s dead. It was a holiday weekend and I had plans with my family. I trusted you guys to make the right decision on my battery only to discover nothing was accomplished. It took me another 5 hours getting it towed back to your dealership using your road side assistance. I had to call AAA three time because they only brought a jump and not a tow. Horribly experienced and my whole weekend was wasted. Call me for more details.
10/14/2024
Sandra S. VERIFIED CUSTOMER
My window was not fixed.
10/14/2024
Betsy Z. VERIFIED CUSTOMER
Louis was very helpful and
answered all my questions